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Bringing them home: why repatriating the contact centre will be a key consideration for Australian companies in 2021

Post-COVID, companies that are serious about service continuity and the customer experience may look to do things differently, writes Shad Mortazavi, Founder and Managing Director, OpenIQ Did your enterprise struggle to mai...

MGA warmly welcomes Michael McCormack

MGA warmly welcomes Michael McCormack as the new leader of the National Party and new Deputy Prime Minister of Australia Jos de Bruin, CEO of MGA Independent Retailers, said today that, “In his new roles Michael McCormack will be ...

Sharing the load: How delegating and overseeing tasks more effectively will help your projects succeed

Smarter workload management can deliver optimal productivity and results. Does your organisation have a project or projects scheduled for the next 12 months? Or perhaps they’re already in train and not running as smoothly a...