IR launches new observability-as-a-service platform Prognosis Elevate as hybrid IT complexity surges

Highlights:

• Prognosis Elevate is observability-as-a-service for enterprises managing thousands of UC&C endpoints across multiple vendors.
• Supports regulated sectors that must balance cloud agility with on-prem and data-residency compliance.
• Backed by IR's global 24/7 DevOps and services teams to ensure uptime across distributed operations.
• Provides a single pane of glass for multi-vendor performance assurance across complex UC&C ecosystems, with payments capability coming soon.

SYDNEY, Nov. 4, 2025 /PRNewswire/ -- Leading global observability software company Integrated Research Ltd (ASX:IRI, 'IR') today unveiled Prognosis Elevate, a new fully managed observability-as-a-service platform for unified communications and collaboration (UC&C) ecosystems.

Powered by IR's market-leading core technology, Prognosis, the new cloud-based platform gives enterprises deep visibility of complex, multi-vendor IT environments without the burden of managing infrastructure. Each customer instance of Prognosis Elevate runs in a dedicated AWS Virtual Private Cloud (VPC), with regional hosting options to meet compliance, latency and data-sovereignty requirements.

The launch comes as demand continues to accelerate for secure, scalable observability solutions that can manage fragmented enterprise environments.  It's now estimated that more than 90% of enterprises operate hybrid or multi-cloud IT environments^[i], with more than 70% of enterprises reported to be increasing their observability investment^[ii] to manage the performance of these complex ecosystems.

Elie Shuggi, Chief Product Officer at IR, said: "Enterprises are running more vendors, more platforms and more geographies than ever. Our clients asked for a simpler way to manage performance without losing the precision and depth of Prognosis. Prognosis Elevate provides that balance through a secure, continuously updated service that provides deep observability across hybrid and cloud environments."

Ian Lowe, CEO and Managing Director at IR, said: "Observability is moving from infrastructure monitoring to system performance intelligence, reflecting the growing complexities and material performance risks facing leading enterprises globally. This is a pivotal time for global IT transformation, and this is where IR is investing. Prognosis Elevate meets an accelerating demand for scalable observability solutions that can consolidate deep multi-vendor intelligence into a single pane of glass."

What Prognosis Elevate offers:

• Prognosis-as-a-service: subscription-based, cloud-hosted observability for unified communications and collaboration (UC&C) ecosystems in large-scale enterprises.
• Dedicated AWS VPC per client: regional selection for compliance, latency and data residency.
• Continuous innovation: automatic access to the latest Prognosis features as they are released.
• Enterprise-grade analytics: real-time telemetry reporting across complex UC&C ecosystems, with payments observability capability coming soon.
• Simplified operations: no hardware procurement or upgrade cycles.
• Security and control: clients retain configuration visibility; IR handles the infrastructure.
• Flexible scale and global support: backed by IR's DevOps, services and 24x7 teams worldwide.

Prognosis Elevate is available now for enterprises globally.

For more information, visit: ir.com/prognosis/elevate^[1]

About IRIntegrated Research (ASX: IRI) provides real-time observability for critical enterprise ecosystems. Its Prognosis platform delivers actionable insight and performance assurance across unified communications, collaboration and payments for the world's largest organisations.

Media Enquiriesinfo@ir.com^[2] 

DisclaimerThe information provided in this press release, including details about new products, features, and availability, is provided for general informational purposes only and is subject to change without notice.

References

1. ^{^} ir.com/prognosis/elevate (www.ir.com)
2. ^{^} info@ir.com (www.prnasia.com)