Business Daily Media

Men's Weekly

.

IR Collaborate Now Certified in the ServiceNow Store

  • Written by PR Newswire
IR Collaborate Now Certified in the ServiceNow Store

SYDNEY, Nov. 30, 2021 /PRNewswire/ -- IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration, IT infrastructure, and payments ecosystems, today announced their IR Collaborate[1] solution suite has received certification with ServiceNow and is available in the ServiceNow Store[2].

IR Collaborate provides deep, real-time visibility into critical unified communications and collaboration ecosystems, including platforms such as Microsoft 365, Microsoft Teams and Zoom. IR Collaborate's integration with ServiceNow supports customers to improve incident management and response times by streamlining IT Service Management (ITSM) and Telecommunications Service Management (TSM), and enables broader monitoring of enterprise IT and telecommunication services.

"We're always looking for ways to better support our customers in managing the communication and collaboration we all rely on every day," said Kevin Ryder, Chief Marketing and Product Officer at IR. "This integration will help customers break down the silos between internal service management teams, helping to streamline workflows, improve time to resolution, and ultimately deliver a superior level of service."

Certification by ServiceNow is only granted to Apps available in the ServiceNow Store[3] and signifies IR Collaborate has successfully completed a series of tests surrounding Now Platform® security, compatibility, performance, and integration interoperability. The certification also reflects that ServiceNow best practices are utilized in the design and implementation of IR Collaborate.

About IR

IR is the leading global performance management and analytics provider for critical communication and collaboration, IT infrastructure, and payments ecosystems. More than 500 organizations in over 60 countries rely on IR solutions to provide business-critical insights. Ensuring continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

References

  1. ^ IR Collaborate (www.ir.com)
  2. ^ ServiceNow Store (store.servicenow.com)
  3. ^ ServiceNow Store (store.servicenow.com)

Read more https://www.prnasia.com/story/archive/3591248_AE91248_0

Small-Business Cash-Flow Playbook 2025

An educational guide to managing ATO debt, real-time super and growth finance in Australia’s new landscape Why ATO debt just became the most expe...

Landowners Offered $30,000 Per Year for Just 1 Hectare: The Rise of 5MW Battery Projects Across Australia

In a pivotal shift reshaping Australia’s renewable energy landscape, landowners in Queensland, New South Wales, and Victoria are being offered up ...

Major national security tech alliance launches with Aerologix a founding member

Australia’s leading drone intelligence pioneer bolsters sovereign tech power Australia’s leading aerial data and drone intelligence platform, Aer...

Chris Hancock AM Honoured as 2025 Communications Ambassador

SYDNEY Chris Hancock AM, former CEO of AARNet, has been awarded the prestigious Communications Ambassador title at the 2025 Telecommunications Indus...

Baby boomers are driving development feasibility leading to larger apartments

As residential developers continue to grapple with feasibility issues on apartment projects, the sector is struggling to deliver volumes of new st...

Hays launches FY25/26 Salary Guide: ‘Salary Paradox’ deepens as pay rises fail Australians

Rising dissatisfaction with pay, progression and perks is fuelling a new wave of career change in FY25/26, as Australians demand more from employe...

Sell by LayBy