ACN Business

Black travelers want authentic engagement, not checkboxes

Written by Alana Dillette, Assistant Professor. L. Robert Payne School of Hospitality and Tourism Management, Tourism RESET, San Diego State University

Black travelers want to see the travel industry embrace their full identities.AzmanL/ Getty

After the murder of George Floyd in 2020, when travel brands – including Delta Air Lines, Hilton and Enterprise – pronounced their support for diversity and the Black Lives Matter movement, our research group was motivated to conduct a study that...

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Black travelers want authentic engagement, not checkboxes

Why doing “more” at work isn’t working and what we actually need instead, according to Australia's newest leadership book

Is federal government spending really to blame for higher inflation? It’s not clear cut

What our teeth reveal about the growing gap between rich and poor

News sites are locking out the Internet Archive to stop AI crawling. Is the ‘open web’ closing?

What the RBA wants Australians to do next to fight inflation – or risk more rate hikes

Why cheaper power alone isn’t enough to end energy poverty in summer

Traditions of Rural Bali at Villa Sabana

Essential Reasons to Opt for a Professional Valuation Before Selling Your Commercial Property

what makes Jacinda Ardern an authentic leader

Some ancient Romans got to retire with a pension at 42, but retirement’s changed a bit over the centuries

Flexible work arrangements help women, but only if they are also offered to men

Payroll Under Pressure: Why Mid-Sized SMEs Struggle to Keep Pay Accurate

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Stop reading from the script: Why authenticity is the customer success secret weapon

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

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