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Hotel guests are getting used to refillable shampoos and less housekeeping, study suggests

  • Written by: Farhad Tabatabaei, Ph.D. Candidate in Hospitality Business Analytics, University of Delaware
Hotel guests are getting used to refillable shampoos and less housekeeping, study suggestsToday's hotel guests apparently don't mind making their own beds.Tetra Images via Getty Images

Eco-friendly hotels increasingly are asking guests to forgo daily housekeeping or use their towels more than once. At the same time, hospitality researchers have long assumed that guests find these efforts to promote sustainability inconvenient and undesir...

Customer Service Is Becoming Part of the Small Business Sales and Marketing Engine

For Customer Service Week, 5-9 October, Thryv is urging small businesses to look beyond generating  enquiries and examine what happens after a custome...

Gift Cards as the gateway to agentic payments

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Why Data Accumulation Without Governance Undermines Sustainability Goals

In July 2026, Group 2 entities, the second cohort of Australian businesses, began their first reporting period under the mandatory climate disclosur...

Permanent $20,000 Instant Asset Write-Off Gives Small Businesses Greater Planning Certainty

The Federal Government’s decision to permanently legislate the $20,000 instant asset write-off will give eligible small businesses greater certainty...

Selling a Small Business in Australia: Understanding the Capital Gains Tax Concessions

For many Australian business owners, selling a business represents the reward for years—sometimes decades—of hard work. Unlike employees who may bu...

Australian businesses lean into global strategic partnerships (GCCs) for next wave of outsourcing

The Australian corporate landscape is undergoing a fundamental transformation in how it sources talent and innovation. While businesses have traditi...