WARC launches Marketer's Toolkit 2019

The report is centred on a survey of more than 800 senior marketing and advertising professionals from around the world and takes an in-depth look at strategic priorities, technology and media challenges.

Also included are interviews with nine leading marketers, such as Fernando Machado (Burger King), Freddie Covington (APAC Visa), Mark Evans (Direct Line) and Lisa Ronson (Tourism Australia) as well as examples, best practice guidance and a round-up of what this all means for brands, media owners and agencies.

Major insights highlighted in WARC's Marketer's Toolkit 2019 are:

Strategic Priorities: 'Experience' will drive the marketing agenda, and shape tech investment

Marketers see improved customer experience - both online and offline - as key to kick-starting growth and restoring trust in brands. In particular, they are responding to disruption of their categories by so-called 'direct-to-consumer' brands. This agenda means tech investment is focused on data, and in particular how data and machine learning can be used to drive relevance and personalisation in communications.

WARC key data: 61% of agencies and 52% of brands cited CX as the most important digital transformation for business in 2019. Only 15% of brands say their CX is aligned across channels.

Jalin Wu, Chief Marketing Officer, Uniqlo China, says: "Always go back to understand the customer. The customer is our need. We are not just presenting ourselves as apparel, we are presenting ourselves as a solution for people to have a better life."

Technology: Voice and payment tech are gaining traction, but there is less interest in AR and VR

Compared with the results of last year's Toolkit survey, there is more interest among marketers in voice - principally, voice search - and also more interest in payment technology as brands look to expand in e-commerce. There is less interest in areas such as augmented and virtual reality, where arguably there is still need for a 'killer' marketing application.

WARC key data: 29% of brands named voice as a priority for 2019, up 12 percentage points from last year's survey; 23% named AR/VR, down 13 points.

Lisa Ronson, Chief Marketing Officer, Tourism Australia, says: "Like most big marketers and advertisers, we're looking at the role of voice and how we can continually make that user experience a whole lot better."

Media: Video and search platforms are set to benefit from spending shift

Video, search and mobile are set to see continued growth in marketing investment. Instagram and YouTube are set to benefit from the shift to video (though marketers appear to be cooling on Snapchat). Marketers also appear to welcome the emergence of Amazon as a search platform, with a majority planning to increase spend on the e-commerce site.

WARC key data: 79% of marketers expect to increase their online video budgets; 69% plan to increase spend on Amazon.

Summing up, David Tiltman, Head of Content, WARC, says: "The Toolkit reports of the last two years have been dominated by technology trends; 2019 feels different. It feels like a year of getting the fundamentals right, and using tech where necessary to achieve that end. Brands clearly view 'experience' as a form of competitive advantage - and the tech that can help them improve customer experience across channels is being prioritised."

WARC's Marketer's Toolkit 2019 is available now to WARC subscribers on www.warc.com/Topics/Toolkit.topic^[1]. A free sample PDF of the report is available to download here. Four in-depth reports on Toolkit topics will also be released early next year: Being effective in short-form video, The diversification of search, CX: online to offline, and In-housing: here to stay? A round-up Marketer's Toolkit webinar will also follow.

About WARC

- Your global authority on advertising and media effectiveness

warc.com is an online service offering advertising best practice, evidence, insights and data from the world's leading brands. WARC helps clients grow their businesses by using proven approaches to maximise advertising effectiveness. WARC's clients include the world's largest advertising and media agencies, research companies, advertisers, market analysts and academics.

WARC runs two global and two regional case study competitions: WARC Awards, WARC Media Awards, WARC Prize for Asian Strategy and WARC Prize for MENA Strategy.

WARC publishes three global rankings of advertising excellence: Gunn 100 (creativity), WARC 100 (effectiveness), Gunn Media 100 (media innovation) and publishes leading journals including Admap, Market Leader, the Journal of Advertising Research and the International Journal of the Market Research Society. In addition to its own content, WARC features advertising case studies and best practices from more than 50 respected industry sources, including ARF, Effies, Cannes Lions, ESOMAR and IPA.

Founded in 1985, WARC has offices in the UK, U.S. and Singapore. In June 2018 WARC was acquired by Ascential plc, the global specialist information company.

Contact:

Amanda Benfell
PR Manager
+44 20 7467 8125
[email protected]

Copyright © 2018 ACN Newswire. All rights reserved. A division of Asia Corporate News Network.

References

1. ^{^} www.warc.com/Topics/Toolkit.topic (www.warc.com)
2. ^{^} [email protected] (www.acnnewswire.com)
3. ^{^} WARC (www.warc.com)
4. ^{^} Media (www.acnnewswire.com)
5. ^{^} Advertising (www.acnnewswire.com)