Stranded cruise ships have become a symbol of the COVID-19 pandemic. Passengers and crew are desperate to get off but the ports to which they’ve headed don’t want them.
It is no exaggeration to suggest this crisis could spell the end of the line for a industry already on the nose for its social, health and environmental problems.
Indeed...
Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...
Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...
Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...
Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...
Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of ...