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A global IT outage brought supply chains to their knees – we need to be better prepared next time

  • Written by: Sanjoy Paul, Associate Professor in Operations and Supply Chain Management, UTS Business School, University of Technology Sydney
A global IT outage brought supply chains to their knees – we need to be better prepared next timeAU USAnakul/Shutterstock

Friday’s global IT outage – caused by a faulty software update from cybersecurity firm Crowdstrike – wrought havoc on business operations around the world.

Severe disruptions were reported in multiple countries, including Australia, New Zealand, Japan, India, the United States and the United Kingdom. Many...

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