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Know your enemy – Thinking like a hacker

As companies are increasingly digitalising their data and processes and are now having to secure a larger diversity of distributed endpoints. However this then creates many more entry points for cyber threats to breach. Organi...

Customers in Australia are complaining less to brands directly; trust and loyalty drop in 2023

Qualtrics announces top consumer experience trends for 2024 As AI becomes a bigger part of daily life consumers place a premium on human connection; quality beats price; digital is an opportunity to improve customer experien...

Why empathy is the key to effective leadership in business

If everyone was the same, we’d live in a very boring world. The beauty of humanity is in our differences. It just so happens that these differences can be very good for business: diverse companies generate 2.5x more cash per ...

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