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Americans leave a huge chunk of change at airport security checkpoints − here’s what it means for the debate over getting rid of pennies

  • Written by Jay L. Zagorsky, Associate Professor of Markets, Public Policy and Law, Boston University
Americans leave a huge chunk of change at airport security checkpoints − here’s what it means for the debate over getting rid of penniesIn 2022, passengers at Ronald Reagan Washington National Airport left behind $29,320.40 at security checkpoints.Tom Williams/CQ Roll Call via Getty Images

Should the U.S. get rid of pennies, nickels and dimes? The debate has gone on for years. Many people argue for keeping coins on economic-fairness grounds. Others call for eliminating them because...

Security by Default: Why 2026 Will Force Organisations to Rethink Cloud and AI

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UNSW launches plan to help Aussie startups scale overseas

UNSW Launches Global Innovation Foundry to Scale 100 Australian Startups Internationally New initiative provides startups and spinouts with direc...

Payroll Under Pressure: Why Mid-Sized SMEs Struggle to Keep Pay Accurate

A year after wage theft reforms came into effect, Australian businesses have increased their focus on payroll compliance, but confidence in pay accu...

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...