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Defence mechanisms. Why NAB chairman Ken Henry lost his job

  • Written by Clare JM Burns, Sessional academic in management, PhD student, Griffith University
imageKen Henry on ABC 7.30 Thursday night. "We have not been able to satisfy customer expectations, nor community expectations. As I said, for that, we are deeply sorry."ABC

Defensive, some say arrogant, behaviour just cost Ken Henry his job.

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