NZ businesses are still including potentially unfair terms in their general contracts — consumers deserve better
- Written by Victoria Stace, Senior Lecturer, Te Herenga Waka — Victoria University of Wellington

The last time you used a car parking building and paid for the service online, did you pause to read the terms and conditions? If not, you might be surprised to find the car park operator could have the right to remove your vehicle without having to give any reason — and would not be obliged to refund any charges...