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How COVID-19 changed the way we shop – and what to expect in 2022 and beyond

  • Written by Adrian R. Camilleri, Senior Lecturer in Marketing, University of Technology Sydney
How COVID-19 changed the way we shop – and what to expect in 2022 and beyondShutterstock

COVID-19 has dramatically changed how businesses and consumers behave. We’ve seen panic buying, the rise of the “homebody economy” and a strong shift towards contactless shopping.

As we emerge from the worst of the pandemic, it seems the right time to reflect on the most important changes in consumer behaviour...

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