The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr, CC BY-SACustomers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex...
Harnessing the power of technology to improve the efficiency and accuracy of your billing process can supercharge productivity and profitability. Is your enterprise plagued by billing errors, or struggling to get invoices out...
Forget about pay-per-view or checking the score at half time – Sport4 is changing the way Australians watch sports. Fresh from their national debut at the Judo Australia National Championships, Sport4’s automated sports...
The first vacation rental management software systems were launched in the early 1980s. At the time, they were majorly used by hotel owners to manage their properties online. The main functions included hotel reservations and ...
Teaminvest Private Group Limited (ASX:TIP) has appointed two new senior executives to further accelerate the company’s growth. Timothy Wong has been appointed Head of TIP Equity (the company’s private equity division) and...
When you're looking for a point of sale system for your business, there are a lot of things to consider. What type of business do you have? How many employees do you have? What features are important to you? In this blog post...
Many Americans reacted with outrage to the Supreme Court's decision to dismantle the constitutional right to abortion.AP Photo/Rick BowmerCorporate America – once known for carefully avoiding public stances on hot button iss...