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Too many products are easier to throw away than fix – NZ consumers deserve a ‘right to repair’

  • Written by Alexandra Sims, Associate Professor in Commericial Law, University of Auckland

There was time when the family washing machine would last decades, with each breakdown fixed by the friendly local repairman. But those days are long gone.

Today, it is often faster, easier and cheaper to replace household items, even when they are meant to be repairable.

This is not just a consumer issue. Only about 2% of New Zealand’s...

Security by Default: Why 2026 Will Force Organisations to Rethink Cloud and AI

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UNSW launches plan to help Aussie startups scale overseas

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Payroll Under Pressure: Why Mid-Sized SMEs Struggle to Keep Pay Accurate

A year after wage theft reforms came into effect, Australian businesses have increased their focus on payroll compliance, but confidence in pay accu...

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...