why the brand boycotts probably won't make much difference
- Written by Dr Aisha Ijaz, Lecturer in Marketing, Edge Hill University
McDonald’s and Starbucks are among numerous western companies facing consumer boycotts over the Gaza conflict. McDonald’s[1] found itself caught in the crossfire after an Israeli franchisee said it was providing thousands of free meals to the Israel Defense Forces.
Similarly, Starbucks[2] faced boycott calls after disagreeing with a post on the social media platform X (formerly Twitter) by the chain’s union expressing solidarity with Palestine.
In both cases[3], customers have been voting with their feet in countries including Lebanon, Saudi Arabia, Morocco[4], Turkey[5], Jordan[6] and Malaysia[7] – despite franchisees expressing loyalty to the local community. There were also attacks[8] on the two chains in the UK.
Many other American companies are being targeted, in some cases purely for their government’s support for Israel. These include[9] KFC, Pizza Hut and Burger King[10], as well as brands such as Coca-Cola[11], Pepsi[12], Wix[13] and Puma[14]. Google and Amazon face boycott calls[15] for offering services to the Israeli government and military to sustain what many contend[16] is apartheid against the Palestinians.
Meanwhile, UK retailer Marks & Spencer[17] has faced similar calls after running a Christmas commercial with a fire that was burning coloured paper-hats that looked a bit like the Palestinian flag – the commercial has since been withdrawn. This took an uglier turn after critics of Israel pointed out[18] that the company has partially Jewish roots.
Other brands with Jewish roots have been targeted too, including Danone[19], Starbucks[20], Dunkin Donuts and Netflix[21]. Lists of products founded by Jewish business people have also been shared on TikTok[22] and Facebook[23].
Boycotts relating to the Middle East have a long history. Twenty years ago[24], American brands were being removed from Arab shelves over the Iraqi invasion. Coca-Cola[25] was boycotted by the Arab League from 1968-91 because it traded in Israel. Sometimes the activism has also come in the other direction, with Ben and Jerry’s[26], Orange[27], and SodaStream[28] all pulling out of illegal Israeli settlements.
More broadly, there have been boycotts over everything from the Ukraine war[29] to “woke” branding[30]. The logic is straightforward enough: governments will listen if you hurt their companies’ bottom line. So, in what circumstances is this effective?
Case study 1: Danish cartoons
In 2005 Danish newspaper Jyllands-Posten caused huge offence[31] to many Muslims over cartoons satirising Prophet Muhammad. Much of the outrage was directed at the Danish government for refusing to take action, while Danish-Swedish food group Arla became a lightning rod for calls to boycott Danish products. After 40 years of building its business[32] in the Middle East, it suffered financial and reputational loss[33].
Arla found it extremely difficult[34] to stay out of the debate and faced further criticism from politicians for not explicitly supporting Denmark’s freedom of speech. Even then, it took two years for the company to re-establish[35] itself in the Middle East.
Denmark’s economy wasn’t hurt[36] by the broader boycott, though the newspaper did issue an apology[37] to Muslims four months after the row began.
Case study 2: the Ukraine war
Both consumers and western companies[38] boycotted Russia and Belarus after the Ukraine invasion in 2022. Among the companies pulling out or temporarily halting operations were McDonald’s[39], Starbucks[40], Coca-Cola[41], Nike[42], Apple[43], BP and Shell[44]. The boycotts damaged the Russian economy[45], but clearly didn’t stop the invasion.
Of course, many of these companies are now being targeted over Israel. The US was actually criticised[47] in the weeks after the invasion for encouraging this Russia boycott while refusing to take a similar line over Israel.
In fact, there are laws in place to prevent American municipalities from boycotting Israel themselves, which were upheld by the US supreme court[48] earlier this year. There are plans[49] to introduce a similar bill in the UK, and opponents worry it might make it harder to boycott countries like Russia in future.
Case study 3: anti-wokeism
In 2015, Starbucks initiated[50] a national conversation about race relations and attempting to bring different racial groups together. This attracted much criticism[51] online for being self-serving, with people pointing out that the chain’s staff weren’t particularly ethnically diverse.
It further backfired in 2018, following an incident[52] in a Philadelphia outlet where a member of staff got two young black men arrested for refusing to leave because they were waiting to meet someone and wouldn’t order anything. Video footage on social media significantly worsened the situation.
Many people thought it smacked of racism and called for boycotts, prompting Starbucks to publicly apologise[53] and promise to train employees[54] about unconscious race bias.
More recently, Bud Light[55] faced a two-week boycott from conservatives after its “woke” campaign online featuring trans activist Dylan Mulvaney promoting a tallboy can. Sales fell 25% and Bud Light lost its position as the top-selling US beer, prompting owner InBev to try and repair the brand damage[56] by saying it would avoid[57] controversial subjects in future. However, this hasn’t dissuaded companies such as Nike[58], Target[59] and Disney[60] from adopting similar pro-trans/LGBTQ strategies.
What it means for the Israel boycotts
Judging by the experiences of Denmark and Russia, brand boycotts appear to exert minimal influence[61] on the target nation’s economy. The Russia case suggests they are most likely to succeed as part of coordinated sanctions, though on that occasion the boycott was still undermined as European businesses[62] and third countries[63] found ways to[64] get around it[65].
The best solution is for the international community to implement a system penalising[66] such activities, which hasn’t existed with Russia. In the absence of coordinated sanctions against Israel, social media[67] is likely to be the sole means[68] of pressuring companies[69] and governments[70] into change.
Western brands have been noticeably quiet[71] on the humanitarian crisis in Gaza (and also Ukraine), in contrast to their willingness to risk supporting[72] anti-racism and LGBTQ+.
Many people will find this extremely disappointing, though of course, the examples of Starbucks and Bud Light show how companies can end up in trouble if their stance is seen as inauthentic or “woke-washing”[73]. Companies trading in Israel or even whose government is backing the offensive could easily fall into that category.
In sum, the boycotts against American companies have succeeded in raising awareness[74] about Israel’s treatment of the Palestinians, but probably won’t have a huge economic impact.
If the international community[75] would encourage corporate action against Israel like it did with Russia, it might make all the difference, but there is little sign of that happening so far.
References
- ^ McDonald’s (news.sky.com)
- ^ Starbucks (www.dailymail.co.uk)
- ^ In both cases (www.alestiklal.net)
- ^ Morocco (www.newarab.com)
- ^ Turkey (www.al-monitor.com)
- ^ Jordan (www.france24.com)
- ^ Malaysia (www.pagalparrot.com)
- ^ also attacks (www.dailymail.co.uk)
- ^ include (www.arabnews.com)
- ^ Burger King (www.newsweek.com)
- ^ Coca-Cola (www.france24.com)
- ^ Pepsi (themedialine.org)
- ^ Wix (bdsmovement.net)
- ^ Puma (www.news24.com)
- ^ boycott calls (bdsmovement.net)
- ^ many contend (www.tandfonline.com)
- ^ Marks & Spencer (www.mirror.co.uk)
- ^ pointed out (www.thetimes.co.uk)
- ^ Danone (www.scmp.com)
- ^ Starbucks (inthesetimes.com)
- ^ Dunkin Donuts and Netflix (www.siasat.com)
- ^ TikTok (www.tiktok.com)
- ^ Facebook (twitter.com)
- ^ Twenty years ago (www.theguardian.com)
- ^ Coca-Cola (www.bbc.co.uk)
- ^ Ben and Jerry’s (www.theguardian.com)
- ^ Orange (www.theguardian.com)
- ^ SodaStream (www.theguardian.com)
- ^ Ukraine war (boycottrussia.info)
- ^ “woke” branding (www.theguardian.com)
- ^ caused huge offence (en.wikipedia.org)
- ^ its business (news.bbc.co.uk)
- ^ reputational loss (www.diva-portal.org)
- ^ extremely difficult (www.diva-portal.org)
- ^ to re-establish (eprints.soas.ac.uk)
- ^ wasn’t hurt (www.npr.org)
- ^ did issue an apology (www.theguardian.com)
- ^ consumers and western companies (www.ethicalconsumer.org)
- ^ McDonald’s (eur01.safelinks.protection.outlook.com)
- ^ Starbucks (eur01.safelinks.protection.outlook.com)
- ^ Coca-Cola (eur01.safelinks.protection.outlook.com)
- ^ Nike (eur01.safelinks.protection.outlook.com)
- ^ Apple (eur01.safelinks.protection.outlook.com)
- ^ BP and Shell (eur01.safelinks.protection.outlook.com)
- ^ Russian economy (www.economicsobservatory.com)
- ^ Vuk Valcic/Alamy (www.alamy.com)
- ^ US was actually criticised (www.theguardian.com)
- ^ the US supreme court (www.theguardian.com)
- ^ There are plans (www.ft.com)
- ^ Starbucks initiated (stories.starbucks.com)
- ^ much criticism (www.fastcompany.com)
- ^ an incident (www.theguardian.com)
- ^ publicly apologise (www.nytimes.com)
- ^ train employees (www.theguardian.com)
- ^ Bud Light (www.theguardian.com)
- ^ the brand damage (brandequity.economictimes.indiatimes.com)
- ^ saying it would avoid (www.wsj.com)
- ^ Nike (www.telegraph.co.uk)
- ^ Target (eur01.safelinks.protection.outlook.com)
- ^ Disney (eur01.safelinks.protection.outlook.com)
- ^ exert minimal influence (www.sciencedirect.com)
- ^ European businesses (inews.co.uk)
- ^ third countries (www.ft.com)
- ^ ways to (www.ncbi.nlm.nih.gov)
- ^ around it (www.ft.com)
- ^ penalising (www.econstor.eu)
- ^ social media (journals.sagepub.com)
- ^ sole means (www.nytimes.com)
- ^ pressuring companies (www.trtworld.com)
- ^ governments (citeseerx.ist.psu.edu)
- ^ been noticeably quiet (www.provokemedia.com)
- ^ risk supporting (journals.sagepub.com)
- ^ “woke-washing” (biopen.bi.no)
- ^ raising awareness (heinonline.org)
- ^ international community (www.proquest.com)
Read more https://theconversation.com/israel-why-the-brand-boycotts-probably-wont-make-much-difference-217125
