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Bringing them home: why repatriating the contact centre will be a key consideration for Australian companies in 2021

Post-COVID, companies that are serious about service continuity and the customer experience may look to do things differently, writes Shad Mortazavi, Founder and Managing Director, OpenIQ Did your enterprise struggle to mai...

Why carriers need to act on sustainability

The pandemic-induced growth of online shopping has meant that while parcel carriers are becoming more efficient and sustainable on a per-parcel basis, last-mile delivery as a whole is now responsible for more emissions than ev...

Building A Construction Business from Scratch in Australia

The Construction industry in Australia is a 360-billion-dollar industry with a growth rate of 2.4% for the next five years. It currently produces more than 9% of Australia’s GDP. No doubt on how profitable this business is, thus t...

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