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Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

  • 91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX
  • 56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth
  • 95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes
  • Top-performing organizations are twice as likely as underperformers to already be using AI-powered CX tools

More Articles ...

  1. Hello Kitty and MetaGaia Partner for Metaverse Experience
  2. HKU to Host APRU 27th Annual Presidents’ Meeting on Innovative Solutions for a Sustainable Future
  3. Immeasurable contribution to the development of law and order: in memory of Dr. the Hon. Sir Ti Liang Yang
  4. New coalition formed to fight heart disease across Asia
  5. Rakuten Wallet Joins Oasys Blockchain as Validator, Alongside Softbank, KDDI, Nexon and MIXI
  6. SIBUR Executive Speaks at International Conference on Sustainable Plastics
  7. Bags: Inside Out Inaugural Asian Tour Marks Grand Finale at Pacific Place Presented by Swire Properties and the Victoria & Albert Museum, London
  8. Amazon Singapore Celebrates Prime Day with Prime Day Carnival
  9. HDBank sets up Korea Desk for corporate clients
  10. CUHK-SMU Global Forum 2023 - A Whole New World with Computational Social Science (CSS): Transdisciplinary Insight
  11. Oasys Partners with Digital Entertainment Asset (DEA) to Build 'DEP Verse' and Further Ecosystem Expansion
  12. Introducing HEYTEA's Latest Sensation: Very Nectarine Plum
  13. New Convention Wins and Strong Line-up Reaffirms Hong Kong’s Leading Edges Across Multiple Sectors
  14. Wiselink Recognised for Outstanding Sales Performance, Expands Reach with New E-commerce Platform
  15. IPPWORLD Launches Revamped Website to Meet Rising Demand in Language Solutions from the Travel and Hospitality Industries
  16. Okta Appoints Stephanie Barnett as Vice President of Presales for Asia Pacific & Japan
  17. Oasys unveils new visual identity to reflect its ambition to bring blockchain gaming to the masses
  18. Southco exhibits at Automotive Manufacturing Thailand makes Innovation happen
  19. Shopee Seller Summit Ushers in New Era of Value-Based Marketing
  20. Oasys Special Event Unveils Lineup of Speakers and Participating Companies

News from Asia

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SINGAPORE - Media OutReach Newswire - 23 December 2025 - Bracell, a global leader in soluble pulp production, has been named a winner of the 2025 Amcham Eco Award, one of Brazil’s most presti...

MyRepublic Launches Card Sub, Singapore’s First Subscription Service for Trading Card Game Fans

SINGAPORE - Media OutReach Newswire - 23 December 2025 – MyRepublic today announced the launch of Card Sub, a new subscription-based service designed for Trading Card Game (TCG) enthusi...

New Opportunities in Southeast Asia's Digital Shift: Thailand Emerges as the New ASEAN's AI Hub

BANGKOK, THAILAND - Media OutReach Newswire - 24 December 2025 – As global attention remains fixed on the AI race, Thailand is now carving out a new identity as an emerging "AI Hub for Association...

Woodfibre LNG Marks 2025 as a Year of Construction Progress, Environmental Stewardship and Community Partnership

SINGAPORE - Media OutReach Newswire - 24 December 2025 - Woodfibre LNG recently marked 2025 as a year of significant progress across construction, environmental protection and community partnershi...

Empowering Website Operations Across ASEAN with AI and Teamwork

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AEON Bank Helps Ease Festive Season’s Budget Constraints with No-Hassle Personal Financing-i

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BGEANX Launches VIP Client Service Program, Advancing Professionalization in Crypto Asset Management

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BGEANX Officially Obtains U.S. MSB License, Entering a New Phase of Compliant Operations

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BGEANX enhances its customer support system with new educational and security features

COLORADO, US - Media OutReach Newswire - 12 November 2025 - BGEANX has introduced a comprehensive upgrade to its customer service system, including 24/7 multilingual support, a blockchain educatio...

BGEANX surpasses ten million users and strengthens its global expansion in the crypto market

COLORADO, US - Media OutReach Newswire - 12 November 2025 - BGEANX has reached ten million users worldwide, reinforcing its position in the global cryptocurrency market. This growth reflects its f...

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...

Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards

Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of ...

RogersDigital.com Announces the Launch of TheBulletin.au, a Destination for Business, Policy and Financial Insight

RogersDigital.com has announced the launch of TheBulletin.au, a new national digital publication designed to deliver sharp, data-driven reporting ...

Controlling business spend is helping finance leaders to forecast with confidence

Forecasting has always been central to financial planning; however, traditional methods based on historical trends are no longer enough. Economic ...