Business Daily Media

The Times Real Estate

.

MSIG Hong Kong 2021 Claims Report demonstrates ongoing commitment to customer satisfaction and making digital breakthroughs

HONG KONG SAR - Media OutReach - 19 July 2022 - MSIG Insurance (Hong Kong) Limited ("MSIG") is delighted to announce that today it published the third annual MSIG Claims Report ("the report").

The report, which covers operations in Hong Kong and Macau, giving an overview of the total claims honoured in 2021 and corresponding top settlement ratio by class, and providing examples of customer testimonials in support of MSIG's services. The report also highlights MSIG's digital breakthroughs during the period under review, including Zero Touch for helper and medical plans, and updates to the EASY Claims user interface, and describes the company's contributions to the insurance industry in Hong Kong.

Philip Kent, Chief Executive Officer of MSIG Hong Kong, said: "Our third annual report shines a spotlight on the hard work of our staff, both in how they supported our customers during the ongoing pandemic, as well as in the various innovative upgrades we introduced to our products and services. I am proud to say that we demonstrated our commitment to protecting those things our customers hold dear, and to delivering extraordinary service when they need it most."

Unwavering customer commitment

MSIG's top priority is to secure its customers' safety and peace of mind. It does so by providing cover against illness, accidents and natural disasters. This year's report states that MSIG honoured claims totalling HK$381,360,512 in Hong Kong and Macau. The company's claims settlement ratio was 92.4% during the period, which is 1.4% higher than in 2020.

In terms of settlement ratios by class, the top five in 2021 were Employees' Compensation in Hong Kong (100%), Helper (97.7%), Personal Accident (97.5%), Motor (94.3%) and Healthcare (93.1%).

Digital breakthroughs

The report demonstrates that in 2021, MSIG's goal is to provide the utmost in convenience for clients through digital innovation. This included the launch of MediGo, a Customer Service Portal for the company's SME Group Medical Insurance policy. The new portal offers online access for the convenience of employees and employers alike. Furthermore, the company continued to upgrade the features of the EASYi Claims and Policy Management Portal, which offered great convenience to intermediaries, particularly during the work-from-home period. Now, intermediaries no longer need to rely on traditional paper-based services, policy renewal and travel policy issuance can be carried out digitally on a single platform.

Going the extra mile during the ongoing pandemic

The report describes a number of ways MSIG continued to find ways to protect its customers during COVID-19. These include enhanced medical protection for essential trips, online shopping protection, and risk prevention for marine customers.

Industry contributions

The report not only describes the contributions made by MSIG senior leadership to the general insurance industry, it also highlights how the company has taken a number of steps to enhance its fraud detection capabilities by implementing anti-fraud technology.

Recognised by the industry

In 2021, MSIG received a total of three industry awards for its dedication to its customers. These include "Silver – Best in eCommerce (Brands) – Bank/Finance Services" at the Asia eCommerce Awards 2021; "Bronze – Best Membership Programme" at The Loyalty & Engagement Awards 2021; and "Gold Certificate" at The Privacy- Friendly Awards 2021.
Hashtag: #MSIGHongKong

About MSIG Insurance (Hong Kong) Limited (“MSIG Hong Kong”)

MSIG Hong Kong is a subsidiary of Mitsui Sumitomo Insurance Company, Limited within the MS&AD Insurance Group, Asia's leading general insurance brand with presence in 50 countries and regions globally. The Group is amongst the world's top 10 non-life insurance groups based on gross revenue*. It is the number one Japanese insurer with an A+ Stable credit rating. With over 40,000 employees world-wide, MSIG is represented in all ASEAN markets as well as in Australia, New Zealand, Hong Kong, Mainland China, Korea, India and Taiwan.

MSIG Hong Kong offers a wide range of solutions and services through an extensive distribution network including agents, brokers, and bancassurance alliances with leading banks. It has been providing general insurance solutions to customers in Hong Kong for more than 160 years, dating as far back as 1855.

*2021 Fortune Global 500, Property & Casualty Insurance Category

News from Asia

The Campaign "It’s Time for EU Beef" is coming to Cebu and Manila in April

The Philippine meat industry will be shown the quality and guarantees of European beef MANILA, PHILIPPINES - Comunicae - 28 March 2025 - PROVACUNO, the Agro-food Interprofessional Organization of t...

"One Earth Summit" 2025 Held Successfully Hong Kong Fully Leverages Its Role as an International Financial Center and Leader in Green Finance

Laying a Solid Foundation for the Development of ESG Investment and Green Innovation Calling for Global Collaboration Among Governments, Businesses, and Philanthropic Organizations to Effe...

Asian Industrial Online Exhibition 2025: Your Gateway to Premier Asian Industrial Suppliers and Global Sourcing Opportunities

TAIPEI, TAIWAN - Media OutReach Newswire – 31 March 2025 - The Asian Industrial Online Exhibition 2025 (AIOE 2025) is set to return from March 31 to July 31, 2025, offering international buyers an...

In Taiwan, 71% of employers struggle to fill key roles amid growing talent shortages

40% believe their employer ‘copies’ competitors in order to keep workplace relevant TAIPEI, TAIWAN - Media OutReach Newswire - 31 March 2025 – Taiwan's talent shortage continues to escalate, with ...

YesAsia Holdings 2024 Annual Revenue and Net Profit Hit Historical High of US$345.78 Million and US$19.04 Million Respectively

Global Footprint and B2C-B2B Synergies Drive Long-term Development Results Highlights Revenue surged by 71.7% to historical high of US$345.78 million. Net profit hit historical ...

HGC and CAHK Jointly Organize the "ICT Open Day" for 2025 World Telecommunication and Information Society Day Hong Kong

Encouraging students to leverage innovative technologies to enhance social equality Continuing the mission of nurturing ICT talent HONG KONG SAR - Media OutReach Newswire - 31 March 2025 - HGC Gl...

EFT Solutions Partners with Bonum to Establish Cooperation with Mongolbank

Facilitated by eftPay, “T-Card” in Mongolia Makes its Overseas Debut in Hong Kong HONG KONG SAR - Media OutReach Newswire - 31 March 2025 - EFT Solutions Limited ("EFT Solutions" or the "Company...

Huatai Securities Reports Record 2024 Earnings and Advancement in Internationalization

HONG KONG SAR - Media OutReach Newswire - 31 March 2025 - Huatai Securities Co., Ltd. (the "Company"; stock codes: 601688.SH, 6886.HK, HTSC.L), a leading technology-driven comprehensive securities...

Sihoo Concludes 2025 Brand Globalization Strategy Conference, Unveils Technology-Driven Vision for a Health-Centered Ergonomic Ecosystem

GUANGZHOU, CHINA - Media OutReach Newswire - 31 March 2025 – On March 29, 2025, Sihoo, a global leader in ergonomic furniture, successfully held its "2025 Brand Globalization Strategy Conference ...

From Hong Kong to Global: Laservall Drives New Industrialisation and Microelectronics Innovation with HKD 300M Investment

HKSTP park company Laservall aims to advance high-precision laser technology with AI-driven automation, empowering advanced manufacturing through microelectronics innovation HONG KONG SAR - Media ...

ATO scrutiny not slowing surge in small business restructures

Small Business Restructuring (SBR) appointments have tripled in the first half of the 2025 financial year¹, revealing both growing awareness of th...

Temu expands partnership with Adyen as it launches across more markets

Adyen, the financial technology platform of choice for leading companies, today announced its expanded partnership with Temu, the global e-commerc...

Blend AI scales up in the USA following ecommerce success

Sydney, Australia – 1st April, 2025: Blend AI, a leading Australian adtech company, has announced the opening of its first US office in Austin, Te...

Why the Way We Think About Employee Wellbeing Is Holding Us Back

Workplace wellbeing has finally reached the mainstream. It’s no longer seen as a ‘nice to have’ or an afterthought—it’s a core business issue. But d...

Samsara Eco expands global leadership team

Industry heavyweights join Samsara Eco to accelerate its enzymatic recycling technology Chief Innovation Officer and Executive Product Director a...

National Print Awards Announce Ricoh Women in Industry Award

The National Print Awards (NPAs) are proud to introduce the Ricoh Women in Industry Award, a prestigious new accolade recognising and celebrating ...

Sell by LayBy