Business Daily Media

Federal Court rules insurance companies must behave decently. That's a big deal

  • Written by Benjamin Koh, Honorary Associate, Faculty of Business, School of Management, University of Technology Sydney

It almost reads like a John Grisham novel.

Self-employed woman contracts cancer. Claims under her income-protection insurance policy. Insurer cancels the policy after investigation reveals omission of unrelated health condition (depression) on her original application. She is accused of acting in bad faith and threatened with having to repay the money (A$24,000) already received. Her story comes to national attention. A dramatic court battle ensues. Justice is finally served.

Last week just such a narrative concluded in the Federal Court, when chief justice James Allsop[1] found TAL Life, one of Australia’s biggest life insurers, had breached its duty to act with “utmost good faith[2]” by cancelling a sick woman’s income-protection policy through the questionable practice of “retrospective underwriting”.

The Federal Court case was initiated by the Australian Securities and Investments Commission in December 2019. This followed evidence from the banking royal commission in 2018 showing the lengths TAL went to in seeking to void insurance policies.

Justice Allsop ruled TAL’s actions – including not informing the claimant she was under investigation, reaching a wrong conclusion, failing to give her a chance to respond, and threatening to pursue her for money – lacked “decency and fairness[3]”.

However, he did not agree with the corporate regulator that TAL’s actions amounted to false or misleading conduct. Guilt on that charge would have meant a fine.

The ruling carries no financial penalty, apart from TAL having to keep its end of the contract. The judgment is nonetheless significant. It puts insurance companies on notice about the use of retrospective underwriting, scrutinising insurance applications only when a claim is made, and covertly trawling through applicants’ medical and financial records to find any excuse to void the policy.

What is underwriting

Let’s briefly recap what insurance underwriting means.

It is the process of assessing an applicant’s risk and pricing a life insurance policy (which includes a policy such as income protection) accordingly.

If you have, for example, a history of hypertension, you have a higher risk of stroke. This is something an underwriter wants to know, to accurately assess your actuarial risk. They may increase the premium you pay, or exclude from the policy claims for strokes, or decline cover altogether.

Insurance application forms typically require you to declare “yes” or “no” to a list of the most common medical conditions or circumstances, with an open-ended question about other “relevant” conditions.

Usually the underwriting process is straightforward. Insurers accept declarations in good faith, and approve applications (and collect the premiums) as quickly as possible.

Federal Court rules insurance companies must behave decently. That's a big deal Rubber-stamping documents does not happen literally, of course, but it is a powerful visual metaphor for the process of approving an application with insufficient due diligence. Shutterstock

Retrospective underwriting

But that changes when you make a claim.

Then insurers are unwilling to accept anything in good faith. They typically require you to authorise access to your financial and medical records, including records you may not have seen – such as your doctor’s notes.

A doctor might note observations about a patient seeming depressed. It’s not an explicit diagnosis. But an insurer may retrospectively consider this undisclosed evidence of “depression”.

Finding “relevant” information not declared in the original application gives the insurer an excuse to “retrospectively underwrite” the policy – determining what policy it would have offered (if at all) had that information been known.

Retrospective underwriting usually favours insurers as it is done with the knowledge of an existing claim. The federal Insurance Contracts Act[4] allows insurers, under certain conditions, to cancel policies within three years of inception due to relevant non-disclosures or misrepresentations in applications.

Read more: Very risky business: the pros and cons of insurance companies embracing artificial intelligence[5]

TAL at the royal commission

Appearing before the banking royal commission in September 2018, TAL senior executive Loraine van Eeden agreed[6] the company’s approach had lacked empathy. She acknowledged it was wrong to not tell the claimant she was being investigated, and wrong to not give her a chance to respond to the reason for the retrospective underwriting.

Federal Court rules insurance companies must behave decently. That's a big deal TAL senior executive Loraine van Eeden after appearing before the royal commission into misconduct in the financial services sector on September 13 2018. James Ross/AAP

TAL had approved the woman’s income protection insurance in October 2013, asking detailed medical questions, including those of mental health. In mid-December she was diagnosed with cervical cancer. She lodged her policy claim on January 3 2014.

TAL accepted the claim on 7 January and made monthly payments until May. In June it cancelled the policy, on the basis her medical records revealed undisclosed mental health issues it said would have changed the initial underwriting. Perhaps, one suspects, not offer cover. TAL did not suggest she was dishonest.

Practical implications

In our experiences it is not unusual for insurers to use a claims process to retrospectively underwrite. Often claimants only become aware of this when they’re told there is information giving the insurer the right to cancel the policy.

Under the life insurance industry’s voluntary Code of Practice[7], insurers are meant to explain why they’re requesting information relevant to a claim.

The corporate regulator and consumer advocates have long held concerns[8] the three-year window to cancel policies encourages insurers to go on “fishing expeditions”.

No more spying

Since January 1 the rules giving insurers three years to cancel a policy have been tightened – one of the 27 of 76 recommendations[9] from the banking royal commission the federal government has implemented.

Insurers now may only “avoid a contract of life insurance on the basis of non-disclosure or misrepresentation if it can show that it would not have entered into a contract on any terms”.

Read more: Ideology triumphs over evidence: Morrison government drops the ball on banking reform[10]

The Federal Court ruling puts life insurers on further notice. It clarifies what the “duty of utmost good faith” required by the Insurance Contracts Act means.

They don’t need to behave dishonestly to breach that duty. Not meeting community expectations of decency and fairness is enough. That doesn’t leave much room for lesser signs of excessive suspicion, let alone “deep-dive” operations to dig for dirt. That’s all but been declared illegal.

References

  1. ^ James Allsop (www.fedcourt.gov.au)
  2. ^ utmost good faith (asic.gov.au)
  3. ^ decency and fairness (www.insurancenews.com.au)
  4. ^ Insurance Contracts Act (www.legislation.gov.au)
  5. ^ Very risky business: the pros and cons of insurance companies embracing artificial intelligence (theconversation.com)
  6. ^ agreed (financialservices.royalcommission.gov.au)
  7. ^ Code of Practice (fsc.org.au)
  8. ^ concerns (financialservices.royalcommission.gov.au)
  9. ^ 27 of 76 recommendations (www.theguardian.com)
  10. ^ Ideology triumphs over evidence: Morrison government drops the ball on banking reform (theconversation.com)

Authors: Benjamin Koh, Honorary Associate, Faculty of Business, School of Management, University of Technology Sydney

Read more https://theconversation.com/federal-court-rules-insurance-companies-must-behave-decently-thats-a-big-deal-157057

Business Today

1 in 6 US kids are in families below the poverty line

The official child poverty rate is about the same today as in 1967.More Than Words Photography by Alisa Brouwer/Moment Open via Getty ImagesCC BY-NDIn the United States, children are more likely to experience poverty than people o...

Hunt and Brew launches Australia-first cold brew coffee

Australian boutique coffee maker Hunt and Brew has announced it will be sourcing the beans for its new “Australia” cold brew coffee from far north Queensland in a move that will make the company one of the largest buyers of ...

What you need to know about the Defense Production Act – the 1950s law Biden invoked to try to end the baby formula shortage

Biden invoked the Defense Production Act to help end the shortage of baby formula. AP Photo/David J. PhillipU.S. President Joe Biden on May 18, 2022, announced he is invoking the Defense Production Act to help end the shortage of ...

Baby formula industry was primed for disaster long before key factory closed down

Cities are trying to address the baby formula shortage with community drives.AP Photo/David J. PhillipThe conditions that led to a shortage of baby formula were set in motion long before the February 2022 closure of the Similac fa...

Utilising communication tech to alleviate employee burn out

Hybrid work solidified into the business model in 2021 – plain and simple. Jabra research revealed 42 per cent of employees last year requested leadership to help make their virtual workspace more comfortable. Employees are ...

Space Machines readies for liftoff securing launch services deal with SpaceX

SpaceX to carry Space Machines' Optimus Orbital Transfer Vehicle as part of its April 2023 mission. Optimus is one of the largest spacecraft built in Australia and furthers Australia’s sovereign capabilities toward in-space...

Business Daily Media Business Development

the supermarket business model is too fragile to shield customers from rising food prices

Shutterstock/photocriticalFood prices, like almost everything else, are rising fast. There have recently been warnings of “apocalyptic” costs, and a declaration that the “e...

Lisa Jack, Professor of Accounting, University of Portsmouth - avatar Lisa Jack, Professor of Accounting, University of Portsmouth

How soaring inflation can be particularly harmful for young people

Shutterstock/SpeedKingzInflation rates have become almost impossible to ignore. In the UK, inflation has soared in recent months, now reaching 9% – the highest rate for 40 years. The B...

Shampa Roy-Mukherjee, Associate Professor in Economics, University of East London - avatar Shampa Roy-Mukherjee, Associate Professor in Economics, University of East London

it won't control interest rates and inequality will widen

The UK local elections in May saw gains for nationalists in Scotland and Northern Ireland, raising the prospect of increased debates over the future make-up of the country. In Scotland, Firs...

Eoin McLaughlin, Senior Lecturer in Economics, University College Cork - avatar Eoin McLaughlin, Senior Lecturer in Economics, University College Cork

Hunt and Brew launches Australia-first cold brew coffee

Australian boutique coffee maker Hunt and Brew has announced it will be sourcing the beans for its new “Australia” cold brew coffee from far north Queensland in a move that will make t...

NewsServices.com - avatar NewsServices.com

Utilising communication tech to alleviate employee burn out

Hybrid work solidified into the business model in 2021 – plain and simple. Jabra research revealed 42 per cent of employees last year requested leadership to help make their virtual wo...

David Piggott, Managing Director ANZ at Jabra - avatar David Piggott, Managing Director ANZ at Jabra

Space Machines readies for liftoff securing launch services deal with SpaceX

SpaceX to carry Space Machines' Optimus Orbital Transfer Vehicle as part of its April 2023 mission. Optimus is one of the largest spacecraft built in Australia and furthers Australia’...

Business Daily Media - avatar Business Daily Media



NewsServices.com

Content & Technology Connecting Global Audiences

More Information - Less Opinion