It is fair to say that customers nowadays are incredibly impatient when it comes to the delivery of the items that they have just bought. They want the goods delivered yesterday and if you can't provide them with a fast delivery service then they will take their business elsewhere as they have so many other options. This is a consequence of being in business nowadays because you are likely offering the same product and service that can be got anywhere else and so this puts added pressure on you to provide the best customer service possible. It has probably come to your mind to set up your own logistics department within your own business but this would not be a cost effective option at all. You need to consider that you would have to set up a separate department, train your staff and purchase new vehicles and equipment that can do the job properly. It just makes so much more financial sense to engage with a service provider that can do all of the things that you need and who have all of the necessary equipment and transport already.
When you are selling particularly expensive items then the sale doesn't end whenever the customer hands over their money. The sale is actually completed in full when the customer receives their item and if it is an electrical item, then it needs to be installed as well. This is why you need to look into final mile delivery from Rhenus High Tech that guarantees delivery on time and every time. Customers expect more nowadays and the white van man just doesn't cut it when it comes to excellent customer service. Your business needs final mile delivery and if you are experiencing any of the following, then you need it as soon as possible.
* Goods being lost & damaged - This is unacceptable to any business and if customers are informing you that they are receiving their items in a damaged condition or they are not receiving them at all then surely it is time to change your logistics provider. Items generally get damaged because they are not handled correctly and the logistics company does not have the right lifting equipment or transport. With regard to items being lost this is just for planning and it is something that shouldn't be tolerated in any situation. With final mile delivery none of these two things happen because you are dealing with a professional organisation that knows exactly what it is doing.
* Costs of transportation increasing - If your business is finding that there are far too many middlemen between the company that you are contracting out to deliver your items and the final destination, then it's likely that you need to turn to final mile delivery. You need a service that is going to deliver items directly from A to B with no stops in between. You also want to be able to give your customers an exact date at an exact time when the items will arrive. This is the essence of customer service and nobody should have to sit in their home all day waiting for an item that they have already paid for.
In order to provide a customer with an excellent customer experience, you need to make sure that they can purchase and then deliver to them in a reasonable amount of time and if it is anything electrical then it needs to be installed as well. Final mile delivery is there to make sure that your customers are properly taken care of so that they keep coming back to you to buy again and again.