Australians Rated H&R Block Number One for Canstar Blue’s Most Satisfied Customers Awards - Tax Agents 2024

H&R Block has been crowned Australia’s top-rated tax agent in Canstar Blue’s Most Satisfied Customer Awards - Tax Agents 2024. Notably H&R Block were awarded five stars across six key categories, including overall satisfaction, customer service, value for money, ease of use, turnaround time, and quality of advice provided. The achievement highlights H&R Block’s commitment to delivering a seamless and rewarding tax experience for millions of Australians.

The annual Canstar Blue awards, which surveys thousands of Australian consumers, revealed H&R Block as the standout performer in customer satisfaction for 2024. The results affirm the company’s reputation for providing high-quality, accessible tax services during one of the busiest times of the year for Australian taxpayers.

“We are honoured to be recognised by Canstar Blue and, most importantly, by our clients. This accolade is a testament to our ongoing commitment to delivering exceptional service, expert guidance, and trusted results. We’re constantly looking for ways to provide more value, more support and more convenience to help Australians navigate tax season with confidence and ease,” said Brodie Dixon, Managing Director at H&R Block Australia.

Customer Satisfaction Driven by Value and Service

Canstar Blue’s research revealed that customer service and value for money were the top drivers of overall satisfaction in the tax agent category, with H&R Block excelling in both areas. Their comprehensive service offering, which includes expert tax advice, personalised support and access to top-tier tax services at an accessible price point, has resonated with Australian taxpayers seeking a reliable and efficient experience.

“H&R Block has won Canstar Blue’s 2024 Most Satisfied Customer Award for Tax Agents, taking out the highest rating of five stars for customer service, value for money, ease of use, turnaround time, quality of advice provided and overall satisfaction,” says Megan Doyle, CEO at Canstar Blue.

“Few of us could say we look forward to filing our tax returns, but H&R Block customers were eager to point out convenience, professionalism and help from the friendly staff that made tax filing an easy one.

“With more than half (53%) of survey respondents saying they used a tax agent because they wanted to maximise their return and believe a tax agent would do a better job, H&R Block’s results of five stars across six categories is a testament to the exceptional level of service that their customers received.”

Canstar Blue’s Most Satisfied Customers Awards - Tax Agents 2024 Results - H&R Block:

• Overall Satisfaction: 5 Stars

• Customer Service: 5 Stars

• Value for Money: 5 Stars

• Ease of Use: 5 Stars

• Turnaround Time: 5 Stars

• Quality of Advice Provided: 5 Stars

• Website/App Experience: 3 Stars

Simplifying Tax Time with Digital Tools

Whether clients choose to visit one of H&R Block’s 400+ locations nationwide or use their online services, they can trust that their return is in capable hands. With the support of professional tax accountants, cutting edge tools and a user-centric approach, H&R Block makes tax season smoother and simpler for millions of Australians every year.

In addition to its in-person services, H&R Block offers a range of free digital tools that empower Australians to take control of their tax returns. The H&R Block Tax Calculator helps users estimate their tax refund in minutes, providing confidence and clarity before they lodge.

For those uncertain about which tax service to use, H&R Block’s Tax Readiness Quiz guides users in selecting the most suitable service based on their unique circumstances. The quiz also creates a personalised checklist of what clients need to bring to their tax appointment, ensuring they are fully prepared.

Head to www.hrblock.com.au to locate your nearest office, browse the list of services available including the Tax Calculator & Tax Readiness Quiz, and make time to meet with Australia’s leading tax professionals.