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Low pay, high staff turnover and employee burnout took a toll on social service nonprofits during the COVID-19 pandemic − new research

  • Written by: Susan Neely-Barnes, Professor of Social Work, University of Memphis
Low pay, high staff turnover and employee burnout took a toll on social service nonprofits during the COVID-19 pandemic − new researchProfessional caregivers do essential work but often earn low wages.FatCamera/E+ via Getty Images

Social service nonprofits had high rates of staff turnover and a hard time filling vacant positions in 2022 as the COVID-19 pandemic was ending.

Low salaries, inadequate benefits, staff burnout and a shortage of qualified job applicants were largely to...

Customer Service Is Becoming Part of the Small Business Sales and Marketing Engine

For Customer Service Week, 5-9 October, Thryv is urging small businesses to look beyond generating  enquiries and examine what happens after a custome...

Gift Cards as the gateway to agentic payments

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Why Data Accumulation Without Governance Undermines Sustainability Goals

In July 2026, Group 2 entities, the second cohort of Australian businesses, began their first reporting period under the mandatory climate disclosur...

Permanent $20,000 Instant Asset Write-Off Gives Small Businesses Greater Planning Certainty

The Federal Government’s decision to permanently legislate the $20,000 instant asset write-off will give eligible small businesses greater certainty...

Selling a Small Business in Australia: Understanding the Capital Gains Tax Concessions

For many Australian business owners, selling a business represents the reward for years—sometimes decades—of hard work. Unlike employees who may bu...

Australian businesses lean into global strategic partnerships (GCCs) for next wave of outsourcing

The Australian corporate landscape is undergoing a fundamental transformation in how it sources talent and innovation. While businesses have traditi...