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Stop reading from the script: Why authenticity is the customer success secret weapon
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your damn self. I know it sounds simple, but sometimes simplicity really is the key to the outcomes y...
From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry
Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector through AI-led and data-driven hyper-personalised customer experiences - without losing sight of the huma...
Today in Business
How Contiki is Redefining Travel for Young Adventurers
In the world of travel, there’s a growing demand for experiences that go beyond standard sightseeing tours. Today’s younger generations want journeys ...
Navigating the Cosmetic Advertising Crackdown Before September Guidelines Hit
Earlier this year, The Daily Telegraph published a story highlighting the widening regulatory gap between media outlets and social influencers when ...
Defining Actionable AI for Australian IT Efficiency and Security
The conversation around Artificial Intelligence (AI) has reached a fever pitch. From groundbreaking advancements in large language models to every...