Business Daily Media

Men's Weekly

.

Service companies are changing the game with cloud adoption

  • Written by Michael Parker


Cloud technology engagement with Riyo and ACE+ is a sign of the services industry’s future

The days of wondering when a tradie or service agent is going to arrive are rapidly coming to an end.

If other companies follow the lead of ACE+, a well-establish multi-trade service provider in Perth, customers will never have to wonder again – and service providers will never have to guess if their customers’ expectations are being met.

ACE+ is now managing its services workforce through an innovative, mobile-first cloud service management system, Riyo, developed and delivered by JCurve Solutions (ASX: JCS) – one of Australia’s leading cloud solution providers.

The move to a cloud solution was as much about empowering its people to be more effective and efficient as it was about gaining a competitive advantage.

David Bilclough, General Manager of ACE+, explains, ‘With service being at the heart of what ACE+ do we had to change the game to simplify service delivery and ensure quality. Top of mind was the ability to support staff most effectively to easily perform their roles for the business and not engage with manual administrative, low-value tasks.’

The use of a modern, intuitive framework to optimise service delivery, save time for the company and its customers, and create an exceptional user experience is now key to giving ACE+ a lasting competitive edge.

It’s an exciting time for ACE+ as it leverages enhanced communications between its office, field staff and customers. The business now has the tools it needs to scale and sell more services, more effectively, into its customer base.

Pat Turner, Business Development Manager for Riyo, comments, ‘The intelligent scheduling and automation powered by Riyo’s logic engine creates a powerful offering for ACE+ - not only with the potential to increase sales but also to create memorable experiences for customers. We’re working together with ACE+ towards service delivery excellence and identifying continued improvements that will help the company stay ahead of the game.’

Deputy Launches Payroll in Australia: Purpose Built for Shift-Based Businesses

Deputy, the global people platform purpose-built for shift work, officially launched Deputy Payroll in Australia today — a seamless experience desig...

How Notion is Addressing Australia's Tech Bloat and Productivity Challenges

In Australia's rapidly evolving digital landscape, businesses are facing an unexpected challenge : tech bloat. This phenomenon is causing a signific...

Konica Minolta Australia partners with Box to drive Intelligent Content Management

Konica Minolta Australia has announced a strategic partnership with Box, the leader in Intelligent Content Management, to deliver a transformative...

TP Leverages AI for Accent-Translation to Improve Customer Engagement

Global digital business services provider Teleperformance (TP) is leveraging AI voice technology to improve communication between customers and se...

The quiet majority: why marketers need to cater to low intent shoppers

When shoppers are browsing online, whether for a new phone, holiday, or pair of shoes, they usually know exactly where they stand. Sometimes they’...

Lack of Salary Transparency is Costing Businesses Top Talent, Says Recruiters

As end-of-financial-year reviews approach, new research reveals a growing disconnect between Australian employers and employees on the issue of sa...

Sell by LayBy