Business Daily Media

Service companies are changing the game with cloud adoption

  • Written by Michael Parker


Cloud technology engagement with Riyo and ACE+ is a sign of the services industry’s future

The days of wondering when a tradie or service agent is going to arrive are rapidly coming to an end.

If other companies follow the lead of ACE+, a well-establish multi-trade service provider in Perth, customers will never have to wonder again – and service providers will never have to guess if their customers’ expectations are being met.

ACE+ is now managing its services workforce through an innovative, mobile-first cloud service management system, Riyo, developed and delivered by JCurve Solutions (ASX: JCS) – one of Australia’s leading cloud solution providers.

The move to a cloud solution was as much about empowering its people to be more effective and efficient as it was about gaining a competitive advantage.

David Bilclough, General Manager of ACE+, explains, ‘With service being at the heart of what ACE+ do we had to change the game to simplify service delivery and ensure quality. Top of mind was the ability to support staff most effectively to easily perform their roles for the business and not engage with manual administrative, low-value tasks.’

The use of a modern, intuitive framework to optimise service delivery, save time for the company and its customers, and create an exceptional user experience is now key to giving ACE+ a lasting competitive edge.

It’s an exciting time for ACE+ as it leverages enhanced communications between its office, field staff and customers. The business now has the tools it needs to scale and sell more services, more effectively, into its customer base.

Pat Turner, Business Development Manager for Riyo, comments, ‘The intelligent scheduling and automation powered by Riyo’s logic engine creates a powerful offering for ACE+ - not only with the potential to increase sales but also to create memorable experiences for customers. We’re working together with ACE+ towards service delivery excellence and identifying continued improvements that will help the company stay ahead of the game.’

It’s a tough market for renters – here’s how to make the most of your rental

Licensed real estate agent and proptech expert, Scott Shepherd from PropertyMe shares his top tips from over two decades in the industry The rate...

Property

Some benefits of outsourcing software development

The time has come to look for IT solutions for your company. By outsourcing software development and IT service management, you can reduce time and ...

Business Training

5 Tips for Ensuring You Don’t buy a Dud Property

People purchase properties because of rental payments and the gradual appreciation of the property. However, there are cases where people purchase p...

Property

Perth Shines Brightly as Property Hotspot Amid Western Australia's Economic Boom

Perth's property market is riding an unprecedented wave, fueled by robust economic growth, surging population numbers, and an exceptionally tight re...

Property

The 5 Tell-Tale Signs Of a Toxic Workplace

Wearing a mask wears you out. Faking it is fatiguing. The most exhausting activity is pretending to be what you know you aren’t. – Rick Warren ...

Business Training

Stylish Drain Designs to Suit Any Application

Drain design is a significant part of any drainage system, inside or outside the house. Beyond channelling water from your shower drain or bathroo...

Property