One of the most important components of any website or app is the design of the user experience (UX). Even the smallest UX issues need to be identified and corrected by UX designers. It will guarantee that users enjoy using your website or app. While it's common for problems to arise while creating user experiences, understanding how to address and resolve these issues is essential. It will stop you from wasting hours trying to solve a UX issue without any success. So how do we go about doing that? utilising innovative problem-solving.

As we examine creative issue solving and how it might benefit you as a UX designer, please stay with us. After that, we'll review the simple, step-by-step process for resolving UX issues. You would have all the knowledge necessary to tackle UX issues at the conclusion of this journey, enabling you to operate more quickly and effectively and to deliver superior project results.

First things first, what is Creative Problem Solving?

The founder of the Creative Education Foundation, Alex Osborn, invented the process of creative problem solving in 1940. Simply said, creative problem solving is a technique for resolving issues in our professional lives when standard thinking has fallen short. This strategy employs novel approaches to problem-solving. Of course, this method of problem-solving differs depending on the profession.

Creative problem-solving offers UX designers useful and original solutions to UX issues. In order to develop new user interfaces and address frequent difficulties, UX designers must be able to think creatively and solve challenges. You will eventually run into trouble if you attempt to fix every UX issue using the same way.

UX Creative Problem Solving in 5 Easy Steps

User research and inventive problem-solving are two crucial factors that affect an excellent and effective UX solution. Let's say you've completed your user research. The following step is to search for a novel and unheard-of solution to the issue. The following five simple steps will be helpful at this point.

1) Identify the UX problem

Finding the genuine issue is the most important stage in creative problem solving. Although it could appear simple, we frequently don't fully comprehend the underlying issue before attempting to solve it, wasting time on the wrong issue.

You should therefore consider the issue at hand as your first step. Ask inquiries about the issue. Customers' expectations for the product What problems do they experience and how do they interact with the product? You will learn how to approach and resolve the actual problem by answering these questions.

2) Clarify the problem

It's time to completely comprehend the issue now that you have located it. This process entails developing innovative and user-friendly solutions. On paper, you can see your various concepts. It's time to go to the following phase after choosing the solution that best suits the end customer.

3) Use analytical data

Many UX designers use statistics and numbers to aid in their design process when addressing issues. Analytics are used by UX designers to identify the users who engage with your website or app the most, track user activity, and decide what design improvements will enhance user experience.

4) Use feedback

User input is crucial to the UX design process. People's needs and expectations are met when they are involved in the design process. You will become a better designer if you receive helpful criticism from clients and co-workers.

5) Solve the problem

The most enjoyable aspect is this final phase. You can alter your initial solution to satisfy the needs of the end user after hearing from co-workers and consumers. The smallest details are essential at this point in order to solve the issue and satisfy the expectations of your users.

Conclusion

A UX problem is difficult to solve. However, if you pinpoint the actual issue and investigate several resources and strategies, your task becomes simpler. Don't disregard the information and user feedback you have collected; it is valuable. The more tools you have at your disposal as a UX designer, the simpler and better your work becomes.

Guarantee that your website and/or app delivers a first-class user experience by enlisting the services of an award-winning Gold Coast web design company that specialises in UX design, website design and eCommerce website design.