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As government cuts bite, public service unions can use ‘soft power’ as well as strikes to win support

  • Written by Jim Arrowsmith, Professor, School of Management, Te Kunenga ki Pūrehuroa – Massey University
As government cuts bite, public service unions can use ‘soft power’ as well as strikes to win supportHagen Hopkins/Getty Images

Cuts to the public service, the decision to halt all pay equity claims, and the tight 2025 budget mean public service workers are facing an uncertain future.

Nowhere is this more apparent than in the health sector. Since the 2024 budget, Health NZ has faced several reductions across its workforce. Nurses and rest home...

Payroll Under Pressure: Why Mid-Sized SMEs Struggle to Keep Pay Accurate

A year after wage theft reforms came into effect, Australian businesses have increased their focus on payroll compliance, but confidence in pay accu...

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...