Why Royal Mail is struggling to deliver
- Written by Paul Simmonds, Senior Teaching Fellow, Strategy & International Business, Warwick Business School, University of Warwick
Royal Mail, the UK’s oldest postal service, has received plenty of bad news in recent weeks. It has been fined for failing to achieve its delivery targets, lost an exclusive deal with the Post Office and recorded operating losses of £319 million – £100 million higher than for the same period last...