Business Daily Media

The Times Real Estate

.

Healthscope selects Adoreboard to improve Patient Experience in a Post-COVID World-PR Newswire APAC

  • Written by PR Newswire

BELFAST, Ireland, Nov. 5, 2020 /PRNewswire/ -- AI is being used to understand patients' emotions to help detect breaches in COVID-19 across 43 Healthscope hospitals in Australia with the deployment of Emotion AI technology Adoreboard.

As hospitals wrestle with the challenge of COVID-19, Healthscope a leading private healthcare provider, with 43 private hospitals across Australia and New Zealand treating 600,000 patients annually, has turned to Emotion AI platform Adoreboard[1] to understand patient emotions.

Insights by Healthscope using Adoreboard shows that apprehension spiked by 33% during the lockdown period as patients came to terms with the pandemic with 12.5% of all COVID-19 related comments expressed concerns around social distancing in areas such as hospital lifts.  

It also pinpointed the need for multi-language signage with this issue alone driving patient sadness by 30%. In response, Healthscope's patient experience and communications team rolled out innovative signage on social distancing instructions on thousands of meal trays across all hospitals with social distancing messaging for patients in multiple languages. A week after implementing the modifications they saw the positive changes in the patient feedback through the Emotion AI technology.

The software works by automatically integrating patient feedback from Qualtrics into Adoreboard's Emotics platform which can detect 24 levels of emotional intensity. Adoreboard's AI can detect recurring themes that trigger emotions such as Joy or Anger which in turn helps Healthscope prioritise what actions to take.

Jeffrey Woods, National Patient Experience Manager at Healthscope said: "Adoreboard's Emotics helps our frontline staff connect the dots in far more meaningful and empathetic ways. This improves speed to insight and ultimately the patient outcome by enabling us to prioritise decisions based on emotional intensity in any feedback. The best in human experience should be at the heart of healthcare and that's why we use Adoreboard."

The technology has also been deployed to detect other issues impacting patient experience by providing predictions on the outcome on its patient experience metrics if resolved. 

One such issue was the impact of blood monitoring cuffs which if fitted wrongly can cause discomfort to a patient's arm. The AI identified this issue reduced patient trust by 33% and increased sadness by 88%. The analysis showed by fixing this issue gains in satisfaction levels of patient experience would increase by 18%.

Adoreboard is a Gartner Cool Vendor in Customer Analytics using AI.

 

References

  1. ^ Adoreboard (www.adoreboard.com)

Read more https://www.prnasia.com/story/archive/3181178_AE81178_0

Protecting Your Small Business from Cyber Threats This Holiday Season

The holiday season brings a surge of online activity for small and medium businesses (SMBs), with increased sales and customer inquiries offering ...

Essential SEO Strategies: Boosting Your Real Estate Business

In recent years, it is said that more and more people are searching for properties online than those who visit real estate companies in person. For ...

Every Business Needs to Apply a Concrete Strategy

Do you want your website to rank higher in the top results of the Google search engine? Then hire the excellent SEO Services in Australia for your n...

Navigating Cyber Fraud After a Natural Disaster

As Australia enters another long, hot and potentially destructive summer, businesses and residents are preparing for the natural disasters synonym...

8seats messaging startup aims to transform business communication

The new platform brings an innovative approach to unite office-based and desk-less teams 8seats, a next-generation messaging platform for busine...

Trend Micro Predicts Emergence of Deepfake-Powered Malicious Digital Twins

Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cybersecurity leader, today warned that highly customised, AI-powered attacks could supe...

Sell by LayBy