Business Daily Media

Men's Weekly

.

TDCX the first Southeast Asian and Singapore-headquartered service provider to be recognized among world's top outsourcing companies

TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally

SINGAPORE - Media OutReach Newswire - 11 April 2024 - TDCX, an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has emerged as the only Southeast Asian business process outsourcing (BPO) company in the top 20 global Outsource Accelerator (OA) 500 2024 Index.

The index evaluates more than 3,500 companies worldwide on the strength of their global network and commitment to excellence. Factors such as domain authority, website traffic, employee reviews, LinkedIn engagement, and third-party analysis from Crunchbase and ZoomInfo are evaluated as part of the process.

TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally
TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally

Mr Derek Gallimore, Founder and CEO of Outsource Accelerator, said, "Nowadays, businesses have an array of choices for their outsourcing needs. TDCX has differentiated itself from competitors by continuously investing in talent, maintaining a robust online presence, and being up-to-date with AI technologies. It is through these initiatives that TDCX has grown into a great company. I congratulate TDCX on this great milestone."

Ms Angie Tay, Group Chief Operating Officer, TDCX, said, "At TDCX, we have always been driven by our ethos to #BeMore. This means we constantly strive to bring more value to our clients in everything we do, enabling us to grow alongside them as we ventured into regions beyond Southeast Asia over the years. We are proud to be recognized among industry leaders and this achievement is the result of the hard work and dedication of our more than 17,800 talented colleagues across our 30 campuses worldwide.

"Looking ahead, we will be dedicating more resources to talent development and helping our clients harness technology such as artificial intelligence (AI) through our dedicated consulting arm, TDCX AI. These initiatives will be geared towards helping both clients and employees leverage AI to analyze data, extract insights, and identify opportunities at a faster pace and with greater reliability, while exercising caution in the use of AI as it develops. We believe that through such efforts, we will be able to empower our stakeholders to envision the future and strengthen their capabilities."

A solution that TDCX has recently rolled out is TDCX FastTrack. The AI-enabled productivity platform is designed to help customer service (CS) representatives automate multiple processes while equipping them with information in real-time. TDCX FastTrack's ability to proactively recommend solutions in real-time helps representatives to deliver positive customer outcomes more efficiently. Based on initial testing, CS representatives were able to reduce customer holding time for incoming call inquiries by 40 per cent.

Hashtag: #CX #Outsourcing #BPO





The issuer is solely responsible for the content of this announcement.

TDCX

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising, and social media, streaming and e-commerce. TDCX's expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region's growth potential.

TDCX's commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment.

TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit .

News from Asia

Deleted

This Press release has been killed

Ausom Launches L1 ABE Electric Scooter with Full German Road Approval

HONG KONG SAR - Media OutReach Newswire - 15 October 2025 - Ausom’s new L1 ABE electric scooter is now available with full road approval in Germany—and for a limited time, it’s launching with spec...

Top Hong Kong Hotels 2025 | Regent Hong Kong Achieves Prestigious Recognition in Condé Nast Traveler Awards

HONG KONG / SINGAPORE - Media OutReach Newswire - 15 October 2025 - Regent Hong Kong proudly announces its recognition in the Condé Nast Traveler Readers' Choice Awards 2025 as one of the top 5 be...

Prudential NextGen Aces featured Exclusive On-Court Session and Panel Series with tennis icons Andre Agassi and Aryna Sabalenka

HONG KONG SAR - Media OutReach Newswire - 15 October 2025 - Prudential plc ('Prudential'), a leading life and health insurer and asset manager, today hosted the Prudential NextGen Aces, an event t...

OPPO ColorOS 16 Set for Global Unveil: A New Era of Smoothness, Intelligence, and Seamless Connectivity

SHENZHEN, CHINA - Media OutReach Newswire - 15 October 2025 - OPPO has revealed its first look at ColorOS 16, the latest version of its mobile operating system, launching with the upcoming Find X9...

Xsolla Brings Exclusive Event To Thailand With Xsolla Connect Bangkok: A Global Games Industry Gathering

Exclusive Event Brings Developers, Publishers, Investors, And Industry Leaders Together to Help Shape The Future Of Gaming BANGKOK, THAILAND - Media OutReach Newswire - 15 October 2025 - Xsolla, a...

APAC Employee Medical Plan Costs to Stabilise in 2026 After Two Years of Sharp Increase, Aon reports

China, India, Singapore, the Philippines and Vietnam projecting lower increases than previous year Cardiovascular diseases, gastrointestinal conditions and cancer are top medical ...

Singapore and Shanghai Professional Bodies Sign MOU to Empower Enterprises Through Cross-Border Collaboration

SINGAPORE - Media OutReach Newswire - 15 October 2025 – Professional and business communities from Singapore and Shanghai came together today in a landmark collaboration to deepen ties and empower...

Watch Exchange Turns Luxury Timepieces Into Hope: Charity Drive to Raise At Least S$100K for Elderly Care

"Give Time, Share Hope" campaign transforms dormant watches into tangible support for Geylang East Home for the Aged SINGAPORE - Media OutReach Newswire - 15 October 2025 – As Singapore's populati...

Coca-Cola: First in Hong Kong in Recycling Plastic Bottles to Create New Ones Leveraging Its Own Facilities

Continuing to advocate for and invest in well-designed collection systems to help reduce beverage packaging waste HONG KONG SAR - Media OutReach Newswire - 15 October 2025 - Coca-Cola in Hong Kong...

Qantas to Serve Nan’s Davidson Plum Cookie

Lake Macquarie, NSW (Awabakal Country): From a single mother’s kitchen bench to supermarket shelves, Wiradjuri entrepreneur Terri-Ann “Tezzi” Dani...

Minns Labor Government shutting down the Business Connect program

The NSW Opposition is concerned that the Labor government will shut down a support program that has assisted New South Wales businesses. In a media ...

Samsara Eco appoints Dr. Lars Kissau as General Manager for Asia

Australian biotech innovator Samsara Eco has announced the appointment of Dr Lars Kissau as its first General Manager of Asia. Based in Singapore...

From the first bounce to the final siren - small business lessons from the AFL Grand Final

The AFL Grand Final is one of the most anticipated days on the sporting calendar. This Saturday, the Geelong Cats and Brisbane Lions will battle i...

Australia’s top finance leaders recognised as CFO role expands

Amid surging regulatory demands and rapidly evolving industry, Australia’s most influential Chief Financial Officers will be honoured at the inaug...

Why outdated security leaves small businesses exposed to crime

Small and medium businesses in Australia are under increasing pressure to address security gaps that criminals readily exploit. An unlocked door, an...