Business Daily Media

Business Marketing

.

Citibank Introduces Market-First "Emergency e-Banking Service Lock"

Fortifying Account Security with Option to Disable Access to Transaction Services Via Citi Mobile® App

HONG KONG SAR - Media OutReach Newswire - 10 April 2024 - Citibank announced today the imminent launch of the "Emergency e-Banking Service Lock" ("the feature"), which echoes with the Hong Kong Monetary Authority's call for banks to adopt additional security measures.

It is a market-first solution that further strengthens account security by allowing customers the option to temporarily disable access to transaction services via Citi Mobile® App when they suspect their account is being compromised and restore the services all digitally. The feature can be activated instantly through "Emergency Centre" on the pre-login page of Citi Mobile® App. A notification email and SMS message will be sent once the customer has confirmed the activation.

To ensure customers' account security, Citibank will put in place the following service restrictions once the feature has been activated:

  • Disabled access to Citibank Online
  • Read-only mode for Citi Mobile® App, with only transaction details accessible
(*Note: Card transactions, ATM services and pre-authorized/pre-scheduled payments or transactions will not be affected.)

Customers who have lost their card or suspect their card has been compromised could notify us in "Report Card Lost" directly through "Emergency Centre" in Citi Mobile® App.

Customers may restore access to Citibank Online and e-banking services anytime by deactivating "Emergency e-Banking Service Lock" using the same device after all necessary measures, such as reporting lost credit cards and verifying transaction details, have been taken to protect their account. As a safety precaution, customers will need to reset the password during the deactivation process.

Sarah O, Head of Digital Growth at Citibank Hong Kong, said, "We understand our customers' need for convenient and secure digital channels that can meet their banking needs. At Citi, we have more than 88% of our customers being digitally active and also take the security of its customers seriously. We spare no efforts in elevating customers' digital banking experience with innovative services and solutions. For this, we are delighted to be the first bank in Hong Kong to launch this security feature. We will continue to prioritize customer protection and strive to ensure a safe and secure banking experience for our customers."

Upgraded Security Features for Online/Mobile Banking
Citibank has a range of security measures in place for its online and mobile banking platforms to ensure a safe and secure online experience:
  • For Citi Mobile® App, a pop-up warning message will appear when there are attempts to take screen captures of the account interface, reminding customers not to share the screenshots to the unknown third party. Screen capturing functions have been disabled for all Android device users.
  • In order to prevent password and data leak, the screen capture, recording and mirroring functions are disabled when passwords are being entered on Citi Mobile® App.
  • The remote detector on Citi Mobile® App is equipped to detect third-party applications trying to compromise the customer's account.

Citibank is also deeply committed to public education and the empowerment of the community with financial knowledge and awareness. In addition to engaging the general public with a series of informative and educational messages every month, this year we continued to support Hong Kong Money Month, an annual city-wide campaign led by the Investor and Financial Education Council that promotes financial literacy through a range of financial education initiatives.


Hashtag: #Citibank

The issuer is solely responsible for the content of this announcement.

About Citi

Citi is a pre-eminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in nearly 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Additional information may be found at | Twitter: | LinkedIn: | YouTube: | Facebook:

News from Asia

When the Yangtze Meets the Hudson: Civilizations Prosper Harmoniously in Exchange

NANJING, CHINA - Media OutReach Newswire - 20 May 2024 - The Hudson River in the United States flows southward into the Atlantic Ocean, while China's Yangtze River courses eastward into the Pacifi...

Southco Adds New High Cycle Life Options For ST Torque Hinges

HONG KONG SAR - Media OutReach Newswire - 21 May 2024 - Southco Asia Ltd., a subsidiary of Southco Inc., a leading global provider of engineered access solutions such as locks, latches, captive fa...

ASUS Singapore is 10G Ready

ROG Rapture GT-BE98, ZenWiFi BQ16, ProArt Z790-Creator WiFi, WS X299 SAGE / 10G and ESC8000-E11 cater to evolving consumer and commercial needs SINGAPORE - Media OutReach Newswire - 21 May 2024 - ...

ASUS IoT Announces Collaboration With BRESSNER to Unveil ASUS IoT Configure-to-Order Service (CTOS) Solution

Co-winning approach seamlessly integrates advanced features across ASUS IoT and BRESSNER Technology CTOS solutions, fostering synergy SINGAPORE - Media OutReach Newswire - 20 May 2024 - ASUS IoT, ...

Unilever International's The Good Cart Marks Two-Year Milestone in Boosting Charitable Shopping in Singapore

Two years since launch and successful collaboration with The Food Bank, The Good Cart enters a new partnership with the Goh Chok Tong Enable Fund SINGAPORE - Media OutReach Newswire - 21 May 2024 ...

CDNetworks Unveils 10 Tbps Capacity Upgrade for Enhanced South & Southeast Asia Network Performance

SINGAPORE - Media OutReach Newswire - 21 May 2024 - CDNetworks, the APAC-leading network to deliver edge as a service, today unveiled a 10 Tbps capacity upgrade to enhance the digital network pe...

ONYX Hospitality Group Sets Revenue Target Of Over THB 9,400 Million for 2024

Expansion Plans: 9 New Locations for Amari, OZO, and Shama Brands Set to Open at Home and Abroad by 2025, Catering to Tourism Recovery Both Domestically and Internationally The expansion s...

Dr. Philip Fan J.P. (范榮彰博士) Opens One-Stop Dental Facility in Shenzhen to Cater to New Consumption Patterns of Hong Kong Residents

HONG KONG SAR - Media OutReach Newswire - 21 May 2024 - The lifting of pandemic travel restrictions has driven a surge of Hong Kongers visiting mainland China for consumption, with dental services...

IT Security Leaders Are Failing to Close a Boardroom Credibility Gap

Trend Micro reveals most security bosses are pressured to soften their language HONG KONG SAR - Media OutReach Newswire - 21 May 2024 - Trend Micro Incorporated (TYO: 4704; TSE: 4704), a glob...

Yew Digital Lock Becomes Sole Authorized Dealer for Solity in Singapore

SINGAPORE - Media OutReach Newswire - 21 May 2024 - Yew Digital Lock, a leader in advanced security solutions, is proud to announce its new status as the sole authorized dealer for Solity in Singa...

Popular

Foodservice technology provider, Grub Lab wins kids over with new AFL collaboration

The latest innovation in children’s hospitality entertainment is upgrading its offering with a new and exciting collaboration with Australian Football League (AFL). Grub Lab, a brand that cleverly and commercially develops int...

Hybrid workers are exercising more, sleeping longer and eating better

A new study has revealed that hybrid working is leading to a healthier workforce, with more time being dedicated to exercise, sleep and healthy eating. Research among more than 2,000 hybrid workers by IWG, the world’s leading...

New CEO to bring LGBTQI + diversity experience to Aus's largest startup community

Fishburners, Australia’s largest startup community, has appointed senior leader and social enterprise champion Nicole O’Brien as its new CEO. Ms O’Brien will take over the role from outgoing CEO Pandora Shelley in April, who com...