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Stop reading from the script: Why authenticity is the customer success secret weapon
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your damn self. I know it sounds simple, ...
Jimmy Hyde
From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry
Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector through AI-led and data-driven hyper-personal...
Business Daily Media
Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative
Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel deliveries in the lead up to Christmas. ...
Business Daily Media
US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia
Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation Australian small and medium enterprises ...
Business Daily Media
Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards
Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of Choice title at the Australian Business ...
Business Daily Media
RogersDigital.com Announces the Launch of TheBulletin.au, a Destination for Business, Policy and Financial Insight
RogersDigital.com has announced the launch of TheBulletin.au, a new national digital publication designed to deliver sharp, data-driven reporting on Australian business, economics, polic...
Business Daily Media
Controlling business spend is helping finance leaders to forecast with confidence
Forecasting has always been central to financial planning; however, traditional methods based on historical trends are no longer enough. Economic signals have become fragmented as inflat...
Fabian Calle, managing director, small and medium business, SAP Concur Australia
From correction to resilience: making the most of Australia’s evolving insurance landscape
Australia is benefiting from one of the most favourable insurance market environments seen in years. However, it’s important to recognise that these conditions reflect a pricing correction...
Ben Rolfe, Head of Commercial Risk Australia, Aon