ACN Business

Airlines are frustrating travelers by changing frequent flyer program rules – here's why they keep doing it

Written by Jay L. Zagorsky, Clinical Associate Professor of Markets, Public Policy and Law, Boston University

A boom time for airlines can a bust for loyal passengers.Martin-dm/E+/Getty Images

As the U.S. holiday travel season picks up, many people are noticing that their frequent flyer benefits aren’t going as far as they used to.

In September 2023, Delta Air Lines revamped its frequent flyer program to make it tougher to earn status — a...

AI can help the government spend billions better. But humans have to be in charge
Getty ImagesThe New Zealand government spends about NZ$51.5 billion each year – around 20% of GDP – on goods, ser…
‘America’s big case’: the US Supreme Court raises doubts about Trump’s tariff regime
The US Supreme Court has heard arguments overnight on the legality of President Donald Trump’s “liberation day&rd…
As retail workers brace for the silly season, this 20c solution could dial down customer verbal abuse
More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it’s not always a happy…
Could a ‘grey swan’ event bring down the AI revolution? Here are 3 risks we should be preparing for
James Lauritz/GettyThe term “black swan” refers to a shocking event on nobody’s radar until it actually hap…
How the plastics industry shifted responsibility for recycling onto you, the consumer
Australia’s recycling system has been lurching from one crisis to another for decades. Soft-plastic schemes are collaps…
Navigating the New Normal in Fleet Operations: A Raw Look at 2025’s Industry Shifts
The Year of Reckoning for Fleet Management 2025 isn’t just another year for fleet operators. It’s the year where everythi…

Traditions of Rural Bali at Villa Sabana
A Privileged Insight into the Traditions of Rural Bali at Villa Sabana Situated in the traditional village of Pererenan near Canggu, Villa Sabana is peacefully secluded in a semi-rural setting where…

Understanding the Importance of Property Valuation Services in Darwin
Introduction Darwin’s property market is known for its unique blend of residential, commercial, and rural investments. With constant changes in market demand, infrastructure development, and lifestyle shifts, understanding the real value…

Trump has begun dismantling America’s diversity, equity and inclusion initiatives. Here’s why Australia may not follow suit
Vitalii Vodolazskyi/ShutterstockIt’s been a significant day for diversity, equity and inclusion (DEI) programs in the United States. Such initiatives are about providing equality of opportunity and a sense of being…
We calculated how much Dutton’s excise cut would save you on fuel – and few will save as much as…
Daria Nipot/ShutterstockThe opposition has unveiled its response to Labor’s A$17 billion “top-up” tax cuts outlined in Tuesday night’s federal budget: cheaper fuel for Australians. Opposition Leader Peter Dutton will take…
Unique Event Ideas to Impress Your Business’s VIPs
Your business has more than a few very important people who deserve to be celebrated every so often with an exciting and exclusive event. While you could hold a VIP…

A new generation of young Australian small business owners is redefining success, driven by a desire to create a lasting legacy through the positi...

In a world where many small businesses are still trying to work out how to actually use AI (not just talk about it), Australian fintech LoanOption...

The world of mobility is changing fast, and car ownership is no longer the default. Across Australia, professionals and businesses alike are seeki...

“You shouldn’t need a large account balance to experience real-time investing. Technology should make that kind of access universal.” For decades...

Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, announced that Greg Nicolle, G...

pay.com.au, the end-to-end payments and rewards platform, today announced the launch of International Payments, Australia’s first foreign exchange...