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Insurance warning signs in doctors’ offices might discourage patients from speaking openly about their health

  • Written by Helen Colby, Assistant Professor of Marketing, Indiana University

Have you ever noticed a sign in a doctor’s office saying that you may have to pay extra insurance costs if you discuss additional problems with your physician?

If so, you’re not alone. As health care spending continues to rise, providers are being asked to warn patients about any potential unexpected costs – for example,...

2025 Thryv Business and Consumer Report - Australian small businesses show grit under pressure

Australia’s small businesses are powering ahead with optimism, resilience and discipline, however, mounting pressures on costs, wellbeing and cons...

Security by Default: Why 2026 Will Force Organisations to Rethink Cloud and AI

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UNSW launches plan to help Aussie startups scale overseas

UNSW Launches Global Innovation Foundry to Scale 100 Australian Startups Internationally New initiative provides startups and spinouts with direc...

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A year after wage theft reforms came into effect, Australian businesses have increased their focus on payroll compliance, but confidence in pay accu...

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...