Business Daily Media

Using ‘science’ to market cookies and other products meant for pleasure backfires with consumers

  • Written by Rebecca Walker Reczek, Berry Chair of New Technologies in Marketing and Professor of Marketing, The Ohio State University
Using ‘science’ to market cookies and other products meant for pleasure backfires with consumers

The Research Brief[1] is a short take about interesting academic work.

The big idea

When companies say a product meant for pleasure was developed using science, consumers are less likely to buy it. That’s what we found in our peer-reviewed research[2].

Marketers often describe how a product has been scientifically developed in their promotions[3], on product packaging[4] and on websites[5]. Over 10 studies, we examined when consumers like products created with science and when they do not. We found that it depends on what the marketer is trying to sell: pleasure or practicality.

In our first study, we recruited 511 students to select a chocolate chip cookie among three options on a menu: “Luscious chocolatey taste,” “Our most scrumptious cookie” and “Loads of ooey-gooey chocolate chunks.” Half the students, however, were told the first option was “scientifically developed to have a luscious chocolatey taste.”

Participants informed about the involvement of science were 31% less likely to pick the first option relative to the other two. This suggested that people don’t like to associate science with delectable treats – all of which were identical and given to the students.

Two similar studies involving cookies confirmed this finding and even demonstrated that merely the mention of “science” can be a turnoff.

In a separate study involving smoothies, we aimed to rule out different influences on these findings. We asked 402 people on the online crowdsourcing website MTurk to rate their interest in purchasing a smoothie after reading a marketing slogan. They randomly read one of two phrases: “Our rigorous scientific development process ensures that JTB smoothies taste delicious, indulgent, and creamy” or “We ensure that JTB smoothies taste delicious, indulgent, and creamy.”

We found that those told about the science were 14% less likely to want to purchase the smoothie than the others.

We aimed to see if these findings would also apply to non-consumable products, which can be seen both as pleasurable and practical.

In one study, we asked 1,013 Americans on MTurk to review a promotional message about a brand of body wash and rate their purchase intentions. Half read that the body wash will “immerse your senses in an indulgent experience” – an appeal to pleasure – while the others learned it will “wash away odor causing bacteria” – the practical appeal. Furthermore, half of participants in each group were either told the product was scientifically developed or were given no information about its development.

We found that participants who received the pleasure appeal were much less likely to want to buy the product when told that science was involved. But those who were informed of its more utilitarian qualities were more likely to buy when the science was mentioned.

Subsequent studies showed that companies can reduce this “backfire effect” by emphasizing that science is necessary to produce the product – such as by explaining that chemistry is necessary for baking. We also found that people who have a high degree of trust in scientists[6] or work in related fields do not respond negatively to the mention of science.

Why it matters

Science, and the scientific method, is vital to producing just about everything you see around you, from computers and smartphones[7] to shampoo[8] and – you guessed it – chocolate chip cookies[9].

But our studies suggest that many consumers have mixed feelings about the promotion of science in product development.

We believe this occurs because people stereotype the scientific process as being competent but cold, similar to how they stereotype scientists[10]. As consumers, people tend to associate enjoyment and sensory pleasure with warmth[11]. Put another way, it was the feeling that a product focused on pleasure is an odd fit with science that reduced people’s desire to buy it.

What still isn’t known

Future research can explore other ways to turn off the science backfire effect for pleasure-focused products. We don’t yet know if there are ways to change people’s beliefs about science so that it doesn’t seem like such a mismatch with pleasure.


  1. ^ Research Brief (
  2. ^ peer-reviewed research (
  3. ^ in their promotions (
  4. ^ product packaging (
  5. ^ websites (
  6. ^ trust in scientists (
  7. ^ computers and smartphones (
  8. ^ shampoo (
  9. ^ chocolate chip cookies (
  10. ^ stereotype scientists (
  11. ^ associate enjoyment and sensory pleasure with warmth (

Read more

Business Today

Why growing small businesses are rejecting traditional loans to stay afloat

Australian small businesses look for alternatives to fund growth A record number of Australian small businesses are ditching traditional bank loans to fund growth and generate cash flow. “Around 75% of businesses who come ...

The most common mistakes active travellers make that put their lives in danger

PIONEERING scale-up Advanced Mobility Analytics Group (AMAG) is calling for the phasing out of historic methods that rely on crash data for managing pedestrian risk on our roads with more powerful, proactive methods enabled by...

3 in 4 fundraisers have experienced sexual harassment on the job – often because of inappropriate behavior from donors

Sexual harassment is a common workplace hazard for nonprofit fundraisers.fizkes/iStock/Getty Images PlusWhile the #MeToo movement that raised public awareness of sexual harassment is making fewer headlines than it did in 2017 and ...

Cathay Pacific 2021 Sustainability Report

New commitments in carbon neutrality and diversity, and supporting the Hong Kong community during the pandemicThe Cathay Pacific Group has released its annual Sustainable Development Report that addresses its commitment and prog...

Cozycozy, is tackling consumer manipulation in the travel industry

With its user-centric algorithm, Cozycozy fights against the Online Travel Agencies' rampant manipulation of consumers’ choices. In 2019, 112.3 million domestic trips and 11.3 Million international trips were taken by Austral...

Foreign companies exiting Russia echo the pressure campaign against South Africa's racist apartheid system

McDonald's is leaving Russia after three decades of operating there.Sefa Karacan/Anadolu Agency via Getty ImagesMcDonald’s provided many Russians with their first taste of capitalism three decades ago. Now, the global fast-f...

Content & Technology Connecting Global Audiences

More Information - Less Opinion