Business Daily Media

The Rising Importance of Brand Values

  • Written by Robert Passikoff


Political polarization, voter tribalism and recent, fervent social movements like #grabyourwallet, #MeToo, and #TimesUp have changed the face of brand engagement and consumer loyalty in virtually every brand sector this year.

Brand Keys 23rd annual Customer Loyalty Engagement Index® has identified new consumer values that have combined to create unprecedented shifts that “define” how consumers view categories, compare brands and options within particular categories, and how they will buy, buy again, and remain loyal to a brand.

The shift in values has resulted in brand leadership changes (and same-store sales and profitability figures) in 60% of the 84 B2C and B2B categories tracked, which includes 761 brands, evaluated by 50,527 U.S. consumers.

These leadership adjustments are startling in-and-of-themselves, but the fact that brands haven’t had to deal with this kind of political polarization or social turmoil at the same time is truly noteworthy for marketers.

From a behavioral perspective, “brand engagement” is best defined by how well a brand is viewed by consumers as meeting their expectations for the values that drive purchase behavior in a given category.

In 2018, the top 5 brand sectors that showed the largest, overall shifts in category values and path-to-purchase dynamics were:

1. Instant Messaging
2. Retail
3. Broadcast and Cable News
4. Financial Services
5. Social Networking

The top 5 sectors reacting most to Political Tribalism values were:

1. Broadcast and Cable News
2. Financial Services
3. Banks / Credit Cards
4. Automotive
5. Hotels (luxury)

The top 5 sectors reacting most to values associated with Social Activism were:

1. Retail (all sectors)
2. Restaurants (all sectors)
3. Social Networking
4. Smartphones
5. Consumer Packaged Goods


Robert Passikoff
President
Brand Keys


Robert Passikoff, Brand Key’s founder and president, has pioneered work in the area of loyalty and engagement, creating the Brand Keys Customer Loyalty Engagement Index, the Sports Fan Loyalty Index, and the Women’s Wear Daily Fashion Brand Engagement Index. His first best-selling book, Predicting Market Success, provided marketers with a 21st century perspective on predictive loyalty metrics, and his newest book The Certainty Principle: How to Guarantee Brand Profits in the Consumer Engagement Marketplace examines a predictive approach to Integrated Marketing ROI

ANOTHER DESIGN Is Committed To Offering Expert Stylish Brand For Real Estate Business

ANOTHER DESIGN is a rising lifestyle development group with a great reputation, widespread appeal, and high demand. They understand the busine...

Property

9 Ways To Get The Most Out Of Your Staff

Whatever the sector, research continually proves there’s a direct link between staff productivity and company profitability. There’s no denying that...

Business Training

Best Ways to Sell Real Estate Online

In today's digital age, selling property has never been easier or more convenient. With the vast array of online platforms and tools available, yo...

Property

Deep Blue Company marks 10 years of operation with major milestone of largest national market share

The Australian pioneer of digital conveyancing is now 20 times larger than the nearest competitor in the sale-to-settlement category following pla...

Property

Everything You Need to Know About Running a Limo Service

A limo service business can be very rewarding financial-wise. Your job duties include scheduling your vehicles to pick up and drive clients to vario...

Business Training

Property peak urges re-elected Government to renew focus on real estate sector

The Real Estate Institute of Victoria (REIV) welcomed the Andrews Government’s Cabinet announcement today, congratulating The Hon. Danny Pearson M...

Property