Oven Cleaner Earning an Extra $1000 a week Thanks to New Online Platform That Lures Past Customers Back
One third of small businesses close their doors within four years but a new online platform is helping to improve those odds by making it easier for SME owners to retain existing customers.
RepeatBooking allows small business owners to automatically message customers that they have done work for in the past proving useful for household service providers like pest controllers, oven cleaners, window washers and painters.
Sparkling Ovens Founder Tim Kerle said RepeatBooking, which he has been using since July last year, is a game changer for his business as he is now fully booked weeks in advance and making an extra $4000 a month above his average earnings of twelve months ago.
“Before RepeatBooking I had good intentions to ring or email my previous customers to do more work for them, but I just never had the time.”
“Now RepeatBooking does it all for me automatically and the customers are ringing me.”
Co-founder David Wareing said the platform sends automated SMS messages to customers, prompting them to remember who you are, what service you provided, and that it's time to book or buy again.
“It makes it easy for SMEs to keep track of future business simply by automating the follow up process at a time when the customer will be needing their services,” said Mr Wareing.
“It takes less than a minute to log a customer’s details in the platform then an SMS will automatically be sent to the customer six or 12 months after the last invoice date.
“It also makes it so easy for people who want the service, but can’t find the details of the business they used previously.”
“No data is shared with any third parties as the RepeatBooking platform adheres to all required data security standards and complies with the Australian Privacy Act (1988).”
“Australian Privacy Laws give consent to send messages to existing customers and the SMS includes the legally required OPT-OUT option.”
RepeatBooking is an online platform for Micro and SMEs that automatically alerts existing customers when it’s time to use their services again. It is proving popular among painters, oven and window cleaners, roof and guttering specialists, pool maintenance workers, retailers, as well as medical specialists like dentists and cancer clinics.
The RepeatBooking Dashboard is where you can upload and manage your customer list. The only information required is the customer's first name, last name, email, mobile phone number and last invoice date.