Business Daily Media

Call centres ramp up across the country as online sales soar

  • Written by Tess Sanders Lazarus


As disruption, job losses, new ways of working in isolation, and other challenges, become second nature in 2020, there is some positive news to come from the pandemic.

Businesses all over Australia have been forced to respond to the increasing demand for customer support, and in doing so it has opened up a host of opportunities for the local contact centre industry,” said Mary Blake, the General Manager of Citrus Group.

Citrus Group are a highly respected and industry leading recruitment and retention agency, and have amassed a distinguished portfolio of well known clients including global brands and household names.

In isolation a lot of businesses have been forced to recognise the undeniable advantages of Australian onshore call centres,” said Ms Blake.

Now, more than ever, the Australian public want to talk to local people in local call centres when they’re reaching out to trusted businesses. 2020 has been an incredibly challenging year for countless Aussies, and for many the built-up stress and anxiety is generally eased when they know they’re talking to someone on the same soil.

A lot of Australian businesses, as well as the Government, received a real wakeup call when the closure of off-shore contact centres was announced. Like a great deal of the other adverse circumstances COVID-19 presented to Aussies, knowing what to do when majority of their customer care contacts were taken offline in one sweeping force was unchartered territory for businesses.”

According to Blake, the increasing number of contact centres popping up across the country is a beacon of hope post-COVID-19. There is an incredible opportunity for Australians who have lost their jobs in other industries due to coronavirus, to find a new role in the contact centre industry.

Citrus Group have been key stakeholders in many large-scale recruitment drives, and setting up new contact centres for some of Australia’s and the world’s most recognised brands. As an organisation, Citrus Group is proudly Australian owned and operated.

I would encourage any person who has been hit with unemployment, or seeking a new role, to consider a rewarding career in the contact centre industry. These jobs are open to anyone, and businesses are looking for people of all ages and all skill levels to join their growing onshore teams,” said Ms Blake.

Contact centre workers are essential, frontline workers and they deserve recognition for their commitment to helping Australians in distress throughout this entire unprecedented year.

It has been really positive to see businesses hiring local workers. I cannot imagine any company that previously utilised offshore contact centres looking back – the opportunity to work with locals is priceless.”

Citrus Group is a high-level service offering organisation that looks after all aspects of talent recruitment and retention. Their partnerships centre on allowing companies to focus on their business, knowing that their recruitment is in safe and experienced hands. Citrus Group was established in 2013 to address an ongoing need for quality contact centre personnel and is growing from strength to strength. As General Manager, Mary Blake offers a wealth of expertise in recruitment, on-boarding, training and retention of contact centre personnel.

https://www.citrusgroup.com.au

Business Reports

How to Deal With An HMRC Enquiry?

If you get that morning call or letter from the HMRC that they would like to investigate your tax position, you will most likely panic. You will not know what awaits you if this is your first time facing a tax investigation by H...

Why some are rich, others are poor – and what it means for future prosperity

What makes a nation wealthy?Getty ImagesWhy are some nations rich and others poor? Can the governments of poor nations do something to ensure that their nations become rich? These sorts of questions have long fascinated public off...

Creating my own space in the start-up tech industry

When I ventured out to launch a start-up targeting mums, I knew it wasn’t going to be easy. In a field that is heavily male-dominated, the gender funding gap is ever-present, with some suggesting the issue stems from bias that...

Australian CEO reaches record breaking donation goal

Leading Australian entrepreneur and philanthropist Chris Christofi has achieved his ambitious record-breaking goal to raise $250,000 for people experiencing homelessness, following the Vinnies CEO Sleepout which took place at th...

Biden says it will provide ‘a little bit of relief’ – but experts say even that may be a stretch

Gas prices are at record highs. AP Photo/Gene J. PuskarPresident Joe Biden called on Congress to suspend the federal gas tax to “bring families just a little bit of relief” as average gasoline prices exceed US$5 a gall...

Yes, fireworks prices are skyrocketing, but there should be plenty of bottle rockets and sparklers for you and your family this Fourth of July

Many cities, such as New York, returned to hosting big public displays in 2021 after skipping 2020 due to the pandemic. AP Photo/John MinchilloIf you’re looking forward to shooting off bottle rockets and Roman candles this F...



NewsServices.com

Content & Technology Connecting Global Audiences

More Information - Less Opinion