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Hiring An Outsourced vs. In-House IT Support Team: What’s The Difference?

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When deciding between in-house and outsourced IT solutions, several factors must be taken into account. The majority of businesses operating in the modern era have the need for IT assistance, and these requirements are an essential part of the efficient and productive operation of day-to-day business activities.

Every company, no matter how big or small, must think about effective IT management. Naturally, both in-house and outsourced IT have their advantages and disadvantages so it's best to weigh them before making a decision. Doing so will help you make the most informed decision for your company given the information you have at hand.

Outsourced IT Team

When IT support is outsourced, it means that any problems with the system will be dealt with by a different company. That is to say, third-party IT outsourcing services will monitor and handle any problems that arise with your systems.

Advantages Of Outsourcing IT 

IT outsourcing has many advantages. The following are some of them:

  • Round-the-Clock Monitoring

When you employ an in-house IT manager to be in charge of your company's IT, you put yourself at the mercy of their working hours, sick days, vacation days, and other important duties. But when you decide to outsource IT, you get round-the-clock monitoring and 24/7 emergency support from a company whose business is to make sure your IT has as little downtime as possible.

  • Cost Savings

Hiring one or two members may appear cheaper at first, but you'll have to include compensation, benefits, vacation pay, and sick days to keep them motivated and productive. In most cases, the monthly fee for using an outsourced IT company is set, and it doesn’t increase for things like ongoing training or fixing a data outage outside of business hours.

  • Access To Latest Technology

When you choose to outsource your IT support, you can have access to and an understanding of cutting-edge tools. You might have an advantage over the competition as a result of this.

  • Focus

There will be no distractions to cause you to lose sight of your initial goal, allowing you to concentrate on your core business and produce superior results. Perhaps this is the most crucial factor. More importantly, outsourcing protects regular employees from demand swings and allows the company to build closer relationships with them.

Disadvantages Of Outsourcing IT

Hiring an IT outsourcing company is a strategic decision that should be made after carefully weighing the pros and drawbacks. Some disadvantages are as follows:

  • Lack Of Control

Some businesses are hesitant of outsourcing their IT because they believe that no third party can achieve the same responsiveness and service levels as an in-house team.

  • Security Risk

There’s a risk that your data could be compromised if you choose to work with a firm that doesn’t adhere to the same security requirements. Though most managed service providers will follow industry best practices to keep your data secure, others may not.

As you can see, there are several scenarios in which outsourcing IT could cause more issues than it solves. You should carefully consider the risks and benefits of this management practice in light of the significant consequences of IT outsourcing.

  • In-House IT Team

In-house IT support means your business has an IT department that’s part of the business itself. This means you’ll have complete authority over the department's operations and will be responsible for hiring its staff.

Advantages Of In-House IT Operations

Building your own IT support team can have several benefits. Among these are:

  • Easy Access

Having an in-house IT professional guarantees that you have someone available to personally diagnose and fix any technical problems that may arise. This is a good option if you expect your IT infrastructure to be complicated and require constant monitoring as it decreases the probability of making unnecessary costs.

  • Deep Understanding

Employing an IT professional means you'll always have someone on site that’s well-versed in the technology you use and the challenges your company faces that these tools, offline or online, are meant to address. This person can provide recommendations for improvements.

Disadvantages Of In-House IT Operations

A few disadvantages to handling IT issues in-house are:

  • Higher Cost

It may take a long time to assemble the best team. Also, don't forget to factor in the cost of recruitment, hiring, wages, benefits, downtime, and churn when calculating the cost of assembling and keeping this team together.

  • Lack Of Expertise

One disadvantage of having an in-house IT team is that they might not have as much experience as an outsourced IT team would. Although they may be experts in the systems and solutions necessary for running your business on a daily basis, they won't be able to help you if a problem arises that’s outside of their specialty.


The advantages of having an in-house IT department are evident, but it's important to remember the above-mentioned drawbacks as well.

Considerations such as company size, finances, and requirements for IT infrastructure all play a role in determining whether outsourcing or in-house IT services is the preferable option. It’s important from a technical, strategic, and financial perspective to decide how you’ll handle your IT. Avoid making an uninformed call. Instead, equip yourself with information so you may confidently choose the one that works best for you.


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