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Retail won't snap back. 3 reasons why COVID has changed the way we shop, perhaps forever

  • Written by John Daley, Chief Executive Officer, Grattan Institute

It’s wrong to expect a “snap-back” at shopping centres, food courts, cinemas and other places where people used to gather to spend money.

We’ve identified three reasons why spending in physical stores on goods like clothes is likely to remain much lower than it was for a long time.

1. Fear, much of it age-based

First, even...

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