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Optus said it didn't have the 'soundbite' to explain the crisis. We should expect better

  • Written by: Peter Roberts, Lecturer, School of the Arts and Media, UNSW Sydney
Optus said it didn't have the 'soundbite' to explain the crisis. We should expect betterShutterstock

Asked on Wednesday to explain why Optus broadband and mobile services had been simultaneously knocked out for five hours, its chief executive Kelly Bayer Rosmarin blamed a “technical network fault”, and then added:

There is no soundbite that is going to do it justice, so we want to really bottom-out the root cause, and when...

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