Klarna is courting young shoppers with Paris Hilton and TikTok-style algorithms – here's why it's a problem

Written by Jehana Copilah-Ali, Research Associate, Newcastle University

After adding a few too many items to your online shopping cart, you head over to the payment page to check out. Alongside the usual credit card and PayPal payment fields, you see an enticing new option. A colourful button offers to allow you to spread your payment over several months at 0% interest. This would lessen the immediate dent a payment to ASOS, Shein or H&M might make on your bank balance, and allow you to purchase all the items in your bag.

Buy now, pay later (BNPL) services are now readily available with thousands of online retailers. Nearly 17 million consumers in the UK have used BNPL services ^[1] like Klarna and Clearpay. BNPL companies offer a period of interest-free credit (usually several months). They typically levy late fees if this time frame is exceeded, and pass it on to debt collectors if the repayment is repeatedly missed.

While people of all ages are increasingly turning to these services ^[2] to manage in the cost of living crisis, data shows that BNPL is most used by young people ^[3] between the ages of 18 and 34. In order to target this audience – Millennials and Gen Zs – Klarna relies extensively on colourful, upbeat social media marketing strategies.

Quarter life, a series by The Conversation

This article is part of Quarter Life ^[4], a series about issues affecting those of us in our twenties and thirties. From the challenges of beginning a career and taking care of our mental health, to the excitement of starting a family, adopting a pet or just making friends as an adult. The articles in this series explore the questions and bring answers as we navigate this turbulent period of life. You may be interested in: Management lessons from Ted Lasso: the importance of clear goals and positive feedback ^[5] What is ‘eldest daughter syndrome’ and how can we fix it?^[6] How a night of poor sleep can affect your next day at work – and four ways to function better ^[7] The company has just announced ^[8] a redesign of its app that will feature a “discovery feed”, similar to TikTok’s “for you page”, to offer shoppers personalised recommendations. A 2021 blog post by Klarna ^[9] offers detailed tips for businesses hoping to win over young shoppers on social media: Learning how to speak to these audiences is even more important than ever, especially as their buying power eclipses that of previous generations. Klarna has also enlisted a famous face to help it reach an audience enamoured with noughties nostalgia. In February, the company announced a partnership with American reality TV icon and multimillionaire heiress Paris Hilton. Calling her a fashion, tech and business trailblazer, Klarna’s chief marketing officer, David Sandström, noted ^[10] that Hilton was a fitting partner for the company because of “her shopping prowess”. Hilton won’t just be fashion inspiration, she also represents a capacity to spend mega-money. It’s almost impossible to imagine Hilton using Klarna to the same end as consumers who use it to delay payments for groceries or other essentials. Indeed, in one tongue-in-cheek post ^[11], Hilton trains her dog to shop using Klarna so they can have matching tracksuits. A Klarna spokesperson told The Conversation: We’ve made a conscious decision to be different, to not feel like the big traditional banks but communicate in a way smart shoppers can relate to. Our products are designed to encourage responsible spending, and with 99% of our lending repaid, it’s clear they do just that. It’s socially irresponsible for Hilton to deliver messages about how people should manage their money. This fun, carefree endorsement could be particularly misleading or dangerous for those wanting to escape the strain of inflation and high bills that permeate current everyday living. BNPL credit gives shoppers an opportunity to spend quickly and easily, and provides a brief respite from financial troubles. But it comes with potential longer-term pitfalls. Consumers may find this particularly difficult to manage, as our relationship with spending money as a “reward” or “retail therapy” is very much part of western culture, even in times of economic hardship. This is evident in the “lipstick effect”^[12]: the inverse correlation between economic downturn and increased sales of smaller items. In other words, when people cut back on big ticket spending like holidays or cars, they treat themselves with more affordable luxuries like lipstick, coffee and chocolate. A partnership with Hilton could downplay the seriousness of borrowing. One third of BNPL borrowers said in 2022 that their loans had become unmanageable ^[13]. Klarna claims that 99% of their lending is repaid, and 40% of customers pay the company back early. But data reflecting the wider sector suggests that BNPL users are struggling to keep up with payments. A survey by Credit Karma found that 41% of BNPL users had missed a payment and incurred charges from high interest rates ^[14]. StepChange reported that half of those with a BNPL loan found it difficult to keep up with bills and credit repayments, with 17% of borrowers in “severe financial difficulty”^[15]. StepChange also found that 40% of BNPL borrowers had fallen behind on housing payments or utility bills to keep up with credit repayments. And 39% of people with BNPL debt reported that credit had a negative impact on their health, relationships or work ^[16]. Read more: Cost of living: four ways to stop banks and companies using complex maths against you ^[17] A study from Barclays ^[18] found that while BNPL services are more accessible than credit cards, two in five users are unclear on the terms and conditions, and do not fully understand the consequences of missed repayments. Users were also unaware that providers were not required to do the same financial checks as credit cards to ensure consumers can manage and afford repayments. When BNPL providers pass unpaid debt to debt collection agencies, this can then negatively affect your credit rating ^[19]. Research shows that this can push people further into financial trouble. A poor credit score limits access to other mainstream credit sources, so if someone needs money, they feel vulnerable and are pushed into high cost credit options ^[20] such as payday loans or pawning, which can result in unmanageable debt. In a vulnerable situation, consumers oscillate between blaming the lenders and blaming themselves ^[21], leading to a spiral of emotional decision making that can make people feel trapped into using the service again. These companies are still largely unregulated in the UK, with plans for regulation legislation from the Financial Conduct Authority coming soon ^[22]. Until then, consumers need to be vigilant when using BNPL – that includes being critical of the ways it is marketed to them, including spending advice from one of the world’s richest people.

References

^{^} BNPL services (www.finder.com)
^{^} turning to these services (www.ft.com)
^{^} most used by young people (www.forbes.com)
^{^} This article is part of Quarter Life (theconversation.com)
^{^} Management lessons from Ted Lasso: the importance of clear goals and positive feedback (theconversation.com)
^{^} What is ‘eldest daughter syndrome’ and how can we fix it? (theconversation.com)
^{^} How a night of poor sleep can affect your next day at work – and four ways to function better (theconversation.com)
^{^} announced (www.cnbc.com)
^{^} blog post by Klarna (www.klarna.com)
^{^} noted (www.prnewswire.com)
^{^} one tongue-in-cheek post (www.instagram.com)
^{^} the “lipstick effect” (www.theguardian.com)
^{^} become unmanageable (www.theguardian.com)
^{^} high interest rates (www.theguardian.com)
^{^} “severe financial difficulty” (www.stepchange.org)
^{^} relationships or work (www.stepchange.org)
^{^} Cost of living: four ways to stop banks and companies using complex maths against you (theconversation.com)
^{^} study from Barclays (home.barclays)
^{^} credit rating (www.thetimes.co.uk)
^{^} pushed into high cost credit options (nrl.northumbria.ac.uk)
^{^} blaming the lenders and blaming themselves (journals.sagepub.com)
^{^} coming soon (www.reuters.com)

Klarna is courting young shoppers with Paris Hilton and TikTok-style algorithms – here's why it's a problem

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