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The next big thing: how AI will transform the contact centres of tomorrow

Chatbots, schmatbots. When you’re talking contact centres, there are far more powerful applications for AI coming our way, predicts Shad Mortazavi, Managing Director, OpenIQ Today’s contact centre bears little resemblance...

What effect will this have on the US and China’s trade/diplomatic relations?

The latest developments demonstrate President Trump’s determination to transform the United States into the manufacturing giant it once was, but economists and opponents fear that this signals the growing risk that the trade war...

Bega Cheese’s Zack Chisholm named APAC CIO of the Year

Infor, a global leader in business cloud software specialised by industry, today announced Bega Cheese Limited chief information officer Zack Chisholm as the recipient of its first CIO of the Year award in Asia-Pacific as pa...