Business Daily Media

Men's Weekly

.

Infobip launches Experiences a new product with ChatGPT technology to revolutionize customer experience

Initially offered in Brazil, Infobip's new product is a set of predefined GenAI supporting use cases that helps brands leverage business results and strengthen the customer experience

KUALA LUMPUR, MALAYSIA - Media OutReach - 9 October 2023 - Global cloud communication platform Infobip launches Experiences, a set of predefined GenAI supporting use cases that helps brands to empower and elevate their businesses results.

Starting in Brazil and deployed in the world across other regions in the upcoming months, Infobip Experiences is a new bet of Infobip in Brazil, due to this country's potential as an emerging economy. Experiences is currently starting with a GenAI assistant, using ChatGPT technology to enhance customer interactions, with the aim of enabling businesses to increase sales, save time, and ensure customer satisfaction.

Infobip launches Experiences a new product with ChatGPT technology to revolutionize customer experience.png
Infobip launches Experiences a new product with ChatGPT technology to revolutionize customer experience

From a GenAI appointment booking service to an expansive list of use cases that will increase to support a variety of businesses verticals, Infobip Experiences will be first available on WhatsApp. Experiences allows virtual interactions to be personalised, to make them resemble human interactions. By leveraging ChatGPT technology, it's possible to make communication more comprehensive and humanised. Infobip Experiences can create limitless conversations using the correct tone of voice. All messages are pre-filled by GenAI, and it is possible to choose the ideal style for each platform.

As companies are currently exploring new ways to insert generative AI into their customer engagement suite and offer even more conversational experiences to consumers, further enhancing their journeys, Infobip Experiences was designed to be used in several industries and it will support all of them, such as retail, healthcare, transportation and logistics, tourism, among others.

Ivan Ostojic, Chief Business Officer at Infobip, said: "The ease of use and implementation is another differentiator. With Infobip Experiences, configuration can be done in minutes, and the omnichannel experience allows you to engage with customers on various chat and traditional conversation applications. Although we are first starting with WhatsApp, Experiences will be built upon Infobip's unique omnichannel expertise and be channel agnostic. Other OTT channels like Viber, RCS, and Apple Business Messenger will follow, supported by traditional channels like SMS and Email for notifications."

In practice, Infobip Experiences works as follows: A company which uses Experiences provides data to fuel the AI assistant with content related to its work. From there, you can use this data to define a message style that suits the brand, and the AI assistant can respond to consumer questions with human-like and well-informed conversations. If, however, it is unable to meet the customers' needs, the inquiry is directed to a human agent.

Lack of personalization harms the relationship among brands and consumers

According to Infobip, 68% of people prefer to make contact or even purchase products via messaging apps. However, 75% of the consumers feel frustrated when customer service is not personalized and brands which introduces a shopping assistant with AI technology can solve that issue very fast. WhatsApp, for instance, stands out in the scenario of conversational commerce via messaging apps with an 80% growth in business interactions in 2022 compared to 2021. In Brazil, the app is also on the list of favourites for interactions with companies. This is one of the reasons why Infobip is introducing its new product in this open and still expanding market.

Ivan Ostojic also commented: "Companies should invest in a system that brings them closer to their target audience and exceeds their expectations. Brazil is a market very receptive to new technologies, making it perfect for implementing Infobip Experiences. Using a system that brings the customer closer to the company is a necessary business strategy capable of generating consistent results. People need to feel that the company cares about their demands and knows how to address them, both in terms of sales and support for other matters. This will improve even more the relationship among brands and their customers, leveraging the CX."

Learn more about Experiences, by clicking here: https://www.infobip.com/experiences


Hashtag: #Infobip

The issuer is solely responsible for the content of this announcement.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named a Leader in the Gartner Magic Quadrant™ for the Communications Platform as a Service (CPaaS) 2023 Report
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
  • Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
  • Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)
  • Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO's annual Messaging Vendor Benchmarking Report
  • Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

News from Asia

Jupiter Neurosciences Launches Nugevia™ Website and Opens Pre-Orders for Groundbreaking Longevity Supplements

Targeting the Multi-Trillion Dollar Longevity MarketHONG KONG SAR - Media OutReach Newswire - 27 August 2025 - Jupiter Neurosciences, Inc. (NASDAQ: JUNS) ("Jupiter" or the "Company"), a clinical-s...

HID Unveils Next-Generation FIDO Hardware and Centralized Management at Scale

The Next Generation of HID’s FIDO Portfolio Features Hardware Authenticators and a Centralized Management Experience that Simplifies Passkey DeploymentHONG KONG SAR - Media OutReach Newswire - 27 ...

Marking 30 Years of Excellence, EtonHouse International Education Group Pledges $3 Million to EtonHouse Community Fund to Strengthen Community Impact

SINGAPORE - Media OutReach Newswire - 27 August 2025 - Marking 30 years of excellence in education, EtonHouse International Education Group, together with E-Bridge Pre-School, has pledged $3 milli...

Trend Micro Named a Leader in Exposure Management by IDC MarketScape

Measurable reduction of operational silos and cyber risk delivered with Trend Vision One™ Cyber Risk Exposure ManagementHONG KONG SAR - Media OutReach Newswire - 27 August 2025 - Trend Micro Inc...

Genius Mind Expands Service Scope Beyond Academics to Include Coding, Financial Literacy, and AI Skills

SINGAPORE - Media OutReach Newswire - 27 August 2025 - Genius Mind, one of Singapore's trusted names in home-based education matching, has announced the expansion of its offerings to include codi...

Better Than Normal Launches Integrated AI Marketing and Coaching System for Singapore’s Service Professionals

SINGAPORE - Media OutReach Newswire - 27 August 2025 - Better Than Normal Pte Ltd, a Singapore-based brand strategy and AI marketing consultancy, is transforming how service-based professionals es...

Atlas Consolidated Secures USD 18.1 Million Series B Funding led by Tin Men Capital to Accelerate Global Adoption of HugoHub

The Asia-based Banking-as-a-Service provider aims to significantly accelerate the growth of HugoHub, Atlas’s modular cloud-native digital banking platform SINGAPORE - Media OutReach Newswire - 27 ...

Together Diamonds Launches in Singapore as the First Keepsake Diamond Atelier for Life’s Milestones, Not Just Memorials

SINGAPORE - Media OutReach Newswire - 27 August 2025 - Together Diamonds, Singapore's first homegrown keepsake diamond atelier, has officially launched with a mission to transform life's mileston...

TCMA leads Thai cement industry to reaffirm climate action leadership towards Net Zero 2050 at 2025 TCMA Technical Conference and Exhibition

BANGKOK, THAILAND - Media OutReach Newswire - 27 August 2025 - Thai Cement Manufacturers Association (TCMA) successfully hosted its flagship event, the "2025 TCMA Technical Conference and Exhibi...

Tanoto Foundation Develops Impactful Future Leaders at Tanoto Scholars Gathering 2025

SINGAPORE - Media OutReach Newswire - 27 August 2025 - High unemployment among educated youth and a lack of leadership readiness are significant challenges on Indonesia's path to its "Golden Indon...

Workplace DMs, Reinvented: Deputy Messaging, Purpose-Built For Shift-Based Teams

Deputy, the global people platform for shift-based businesses, has launched Deputy Messaging, a fully integrated, real-time communication tool designe...

Revolutionizing Fulfillment: How Virtual Warehousing is Changing the Game?

The e-commerce landscape is evolving more rapidly than ever, and the way businesses are managing their fulfillment is also revolutionizing. At the...

SME lender Dynamoney welcomes new CEO, Brett Thomas

Strengthens growth ambitions and signals expanded offering Dynamoney, a leading commercial finance provider for Australian SMEs,  has today appoint...

The cost of ignoring AI governance in business

Artificial intelligence (AI) is no longer the promise of a distant future: it's active, embedded, and already shaping decisions across industries. H...

Quickli launches new SMSF product as free beta for limited time only

The leading technology provider for Australian mortgage brokers, Quickli, has answered the prayers of brokers yet again with the launch of a stand...

Portable Monitors for Coding and Programming Students

Today, coding and programming require more focus and efficiency. But, the most essential thing it demands is ample screen space. Students can stru...

Sell by LayBy