What to Look For in Managed IT Services in Central Pennsylvania

With the rise of AI, rapid technological developments and increased cybersecurity threats, Central Pennsylvania businesses need a strong and reputable managed IT service provider.  Consider the following key criteria to evaluate the top IT providers for your organization. 

What to Look For When Outsourcing IT Services

Outsourced IT services can support your business by providing specialized expertise. This can save in-house costs, support scalability and ensure cybersecurity across departments. The right managed IT service provider can bring a high return on investment. 

Your organization should carefully determine its priorities and goals before committing to third-party providers. Here are several key features of managed IT services to consider:

Local expertise	The provider operates near or close to the region, or otherwise understands the business landscape of Central Pennsylvania. The provider follows local compliance regulations.
Security compliance and standards	The provider has precise and up-to-date certifications. They meet the national and/or local standards.
Scalable services	The provider offers various services and can adapt to the company’s needs efficiently and effectively. Plans are customizable.
Service Level Agreement (SLA) and operational transparency	SLAs are transparent, performance metrics are clear and responsibilities of both parties are realistically defined. The provider establishes proactive planning and transparency.
Response time	The provider communicates effectively and responds within a reasonable time frame.
Reputation	The provider maintains strong client relationships and has a good reputation in its field. Testimonials and case studies are reliable and affirming.
Value	Cost does not exceed the company’s budget and is a reasonable exchange for services provided.

The Six Best Managed IT Services in Central Pennsylvania

The following managed IT service providers have been evaluated and ranked based on their adherence to the above criteria.

1. Kirbtech

Kirbtech is an IT service provider in Carlisle, PA, with 15 years of experience in Central Pennsylvania. The provider values integrity, comprehensive service, and creative solutions. Kirbtech’s support is best for small to midsize companies seeking outsourced IT. 

Notable services include managed IT, Voice over Internet Protocol (VoIP), computer repair and cloud management. With experience in diverse industries, Kirbtech offers comprehensive IT support you can trust. 

Key Features:

Local expertise	Owned and operated out of Carlisle, PA. Expansions include service areas throughout Pennsylvania and Maryland.
Scalable services	Offers a range of services adaptable for small businesses and fills in gaps for large businesses.
Reputation	Provides a comprehensive case study with a transparent and outlined approach. Client reviews indicate reliable services and positive customer service.
Value	Comprehensive services support lower costs.

2. Proper Sky 

Located in Abington, PA, in the greater Philadelphia area, Proper Sky has offered IT services since 2006. Proper Sky is an industry-recognized award winner in fast-growing innovation and quality service. 

Proper Sky supports small and medium businesses. The provider values specialized cybersecurity solutions, specializing in fully managed and co-managed IT, cybersecurity, incident response and strategy alignment to help organizations overcome challenges. 

Key Features:

Security compliance and standards	Certified and recognized Top Cybersecurity and IT Services Provider in Philadelphia.
Service Level Agreement (SLA) and operational transparency	Provides a comprehensive methodology for evaluating clients’ needs. Emphasizes streamlined solutions.
Response time	Offers a 24/7 help desk and security measures.
Reputation	Received awards and accreditations from 2023 to 2024. Client reviews highlight a positive experience.

3. PieSoft

PieSoft is an international software development company headquartered in Bethlehem, PA. As a large-scale company, PieSoft offers IT support, web and mobile development, and business management solutions.  

PieSoft’s expertise ranges beyond IT Services and specializes in software development and technology integration. Using AI and IoT, PieSoft values efficiency and accessibility. With both local and international services, PieSoft’s “easy as pie” methodology optimizes businesses across industries. 

Key Features:

Local expertise	Located in Central Pennsylvania.
Security compliance and standards	Offers quality assurance services with a robust methodology for ensuring compliance across all services and industries.
Scalable services	International communications with a wide variety of services beyond IT consulting support.
Reputation	Highly rated with emphasis on knowledge and value of expertise. Extensive case studies validate successful services and operations.

4. KDG

Kyle David Group (KDG) offers technology, strategy, and accounting services. With headquarters in Allentown, PA, and an office in the Philadelphia Metro area, it can provide a range of support for organizations in Central Pennsylvania. 

KDG provides software support and expertise in Google, Microsoft, and Zoho. It was recognized as a Top Workplace in 2024 and 2025, and it prioritizes client satisfaction. 

Key Features:

Local expertise	Lehigh Valley location in Allentown and office in Philadelphia support the greater Central and Eastern Pennsylvania business landscapes.
Scalable services	Personalized approaches to each client with a range of offered services.
Reputation	Positive reviews and results. Insights include case studies, demos and webinars for increased transparency.
Value	Consistently stays within budget through an outlined plan with transparent communications.

5. RCDS

RCDS is a premier IT support company located in York, Lancaster, Harrisburg and Allentown, PA. Operating since 2003, it specializes in IT, cybersecurity, VoIP and cloud services. 

RCDS supports a range of industries, specifically small businesses, with a proactive and collaborative approach to enhance efficiency. It offers managed IT services, cloud integration, Microsoft 365 support and user training. 

Key Features:

Local expertise	Located across Pennsylvania, RCDS supports small local businesses.
Security compliance and standards	Best practices include trained professionals and company IT policies. Credited as a Top IT Service Company.
Response time	Prompt, clear and efficient responses to save valuable customer time.
Value	Emphasis on cost-effective solutions and upfront pricing.

6. Omega Systems

Omega Systems, headquartered in Reading, PA, is a larger company that specializes in managed IT, cybersecurity and compliance. Trusted across industries, the provider prioritizes information security. 

Omega Systems provides extensive support with valuable and successful results. As a fast-growing operation, it can scale for smaller or larger organizations. 

Key Features:

Security compliance and standards	2025 Cybersecurity Excellence award winner and specializes in IT compliance services.
Scalable services	Comprehensive structure that can fit each client’s needs, emphasizing IT, cybersecurity and compliance.
Response time	Offers 24/7 monitoring and support for security threats and client communication.
Reputation	Award-winning and accredited organization with reputable clients and case studies. Positive reviews for customer service and dependable solutions.

Importance of Managed IT Service 

Rapid AI innovation has increased cybersecurity threats. Outsourcing IT services becomes necessary when your company is unable to effectively and efficiently handle IT issues. Managed IT services allow businesses to optimize their technology without jeopardizing their workflow or risking technological issues. This can reduce downtime and operational costs. 

These providers are specialized and certified to manage sensitive information while maintaining current systems or upgrading to new systems. Ensure that any third-party service provider is trustworthy and can meet your business’s needs without compromising the work. 

Questions to Ask When Vetting Providers 

Managed IT services should fit your business’s unique needs and opportunities. Before committing to a provider, consider the following: 

• Evaluate what your company lacks: What is slowing down operations? 
• Brainstorm opportunities: What solutions can help expedite this process? 
• Determine knowledge gaps: What do you not currently know? Who on the team might know this, if anyone? 
• Allocate resources: Can anyone on the team support IT? Is there room for in-house support? 
• Set a realistic budget: How much can your organization spend on outsourced help? 
• Assess trust: What information is the most sensitive, and can you trust a third party with access to it? 
• Performance monitoring: How can you regularly monitor the provider’s performance toward agreed-upon goals and other key performance indicators?

These guiding questions can help your company and leadership team narrow down specific needs that a reliable managed IT service can provide. When evaluating different providers, consider the key criteria against your company’s specific needs. 

The Best for Your Business 

With thorough internal and external evaluation and reflection, your company can find a service provider that meets its cybersecurity needs. One of Central Pennsylvania's six best-managed IT services may be your solution for the most efficient and secure IT support.