Lack of accurate, transparent data about internet access speeds

The FCC is taking comments for a proposed ‘broadband nutrition label’ to help consumers understand what they’re paying for, but the devil is in the details. Federal Communications Commission^[8]

Consumer advocates have long called for a “broadband nutrition label^[9]” that would create a federal mandate for internet service providers (ISPs) to disclose speed, latency (for example, the level of delay in videoconferencing calls), reliability and pricing to potential and current consumers. The FCC is seeking comment^[10] on proposed broadband nutrition labels, and there is a risk that new labeling will be reduced to an opaque disclosure of “typical” speeds and latency^[11].

In my view, guaranteed minimums should be a part of any residential class service offering, mirroring what is already standard contractual language for business class lines. In essence, instead of promising an “up to” ceiling, ISPs should guarantee a minimum floor for the service customers pay for.

Also, the FCC and the National Telecommunications and Information Administration^[12] can standardize and enforce the use of speed measurements that are “off net” rather than relying so heavily on “on net” metrics. On net refers to the methodology typically used by both the FCC and ISPs to measure internet speed, where the throughput of your connection is measured between your home and your ISP. This ignores off-net connections, meaning your ISP’s interconnection with everywhere outside your local provider’s network, which is virtually the entire internet.

On-net measurements also don’t document the congestion that often happens when different ISPs have a peering^[13] dispute, such as the infamous dispute between Comcast and Level 3, which led to degraded service for millions of Netflix subscribers^[14]. For many detrimentally affected customers, on-net speed tests often show no issues with their connections, even though they are experiencing major disruptions to their favorite off-net services, applications or websites.

On-net speed tests have led to claims that the median fixed broadband speed in the U.S. in May 2022 was over 150 Mbps^[15]. Meanwhile, off-net speed tests of U.S. broadband show median speeds that are quite a bit lower – median U.S. speeds for May 2022 were under 50 Mbps^[16].

This results in a real disconnect between the way policymakers and ISPs understand connectivity, and the lived consumer experience. ISPs’ business decisions can create bottlenecks at the edges of their networks, as when they implement lower-cost, lower-speed interconnections to other ISPs. This means that their broadband speed measurements fail to capture the results of their own decisions, which allows them to claim to deliver broadband speeds that their customers often do not experience.

Broadband internet access in the U.S. is variable, costly and opaque.

Transparency

To protect consumers, the FCC will need to invest in building a set of broadband speed measures, maps and public data repositories that enables researchers to access and analyze what the public actually experiences when people purchase broadband connectivity. Prior efforts by the FCC to do this have been heavily criticized as imprecise and inaccurate^[17].

The FCC’s latest proposal^[18] for the creation of a National Broadband Map – at an estimated cost of $45 million – is already receiving criticism^[19] because its measurement process is a “black box,” meaning its methodology and data are not transparent to the public. The FCC also appears to once again rely almost entirely on ISP self-disclosure for its data, which means that it is likely to vastly overstate not only speeds, but where broadband is available as well.

The new National Broadband Map may, in fact, be far worse in terms of data access because of fairly stringent licensing arrangements under which the FCC appears to have granted control over the data^[20] – collected with public funding – to a private company to then commercialize. This process is likely to make it extremely difficult to accurately ascertain the true state of U.S. broadband.

Lack of transparency about these new maps and the methodologies undergirding them could lead to major headaches in disbursing the $42.5 billion in broadband infrastructure grant funding through the Broadband Equity, Access, and Deployment Program^[21].

Independent analysis like the initiative from Consumer Reports, Let’s Broadband Together^[22], is crowd-sourcing data collection of monthly internet bills from across the country. (Full disclosure: I’m an adviser to this project.) Efforts like these from consumer groups are crucial to shed more transparency on the problem that official measures differ from consumer experience. The FCC’s methodologies have been greatly inaccurate^[23], which has hampered the nation’s ability to address the digital divide.

Reliable, fast access to the internet is a necessity to work, learn, shop, sell and communicate. Making informed telecommunications policy decisions and reining in false advertising is a matter not just of what gets measured but how it’s measured. Otherwise, it’s difficult to know whether the broadband service you get is the service you pay for.

Read more https://theconversation.com/the-national-broadband-rollout-has-a-blind-spot-lack-of-accurate-transparent-data-about-internet-access-speeds-186030

• Prev
• Next