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E - editor@thetimes.com.au
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Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover
Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...
Stop reading from the script: Why authenticity is the customer success secret weapon
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...
From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry
Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...
Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative
Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...
US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia
Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...
Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards
Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of ...