Business News

The Optus brand is in tatters. How can it even begin to rebuild customers’ trust?

Written by Cassandra France, Lecturer in Marketing, The University of Queensland

Optus finds itself in a perilous situation once again. Last week’s 13-hour Triple Zero network outage left about 480 customers unable to call for emergency help. Three deaths linked to the outage are being investigated.

That outage wasn’t an isolated incident for Optus. Just this week, the Federal Court imposed a A$100 million penalty...

Advantages of Cloud Accounting Software for Australian Businesses
Is your business still relying on desktop accounting programs or complex spreadsheets? Cloud based accounting software offe…
What the ‘mother of all deals’ between India and the EU means for global trade
The “mother of all deals”: that’s how European Commission President Ursula von der Leyen described the new …
‘Bold’. ‘Elegant’. ‘Introverted’? How words describing wine get lost in translation
karelnoppe/GettyI recently watched a participant at a wine tasting freeze when asked for their opinion. “It’s &he…
Australian inflation jumps, adding to chances of an RBA interest rate hike
Inflation has risen further above the Reserve Bank of Australia’s 2–3% target. There is now a very real prospect …
A new company tax mix has been proposed. We need to be careful how we assess it
Steven Wei/UnsplashAustralia has a problem. Across the economy, business investment has been sluggish for the past decade, le…
Back to school: what are the money lessons to teach your kids at every age?
Atlantic Ambience/PexelsAs parents prepare for another school year, there’s one subject that often gets overlooked: mon…

Traditions of Rural Bali at Villa Sabana
A Privileged Insight into the Traditions of Rural Bali at Villa Sabana Situated in the traditional village of Pererenan near Canggu, Villa Sabana is peacefully secluded in a semi-rural setting where…

Essential Reasons to Opt for a Professional Valuation Before Selling Your Commercial Property
In the dynamic world of real estate, commercial properties hold a pivotal position. They represent not only a significant financial asset but also a crucial business investment. When contemplating the…

Sharesies appoints former Westpac CPO to lead business growth in Australia
Sharesies AU Pty Limited (Sharesies AU)*, has appointed former Westpac, Chief Product Officer, Brendan Doggett, as Country Manager in Australia. The Sharesies platform is a wealth development platform based in…
Aussie Broadband takes first step towards B Corporation certification
Aussie Broadband is delighted to announce that it has taken its first step to become certified as a B Corporation. B Corporations, or B Corps, are businesses that…
2022 Cyber Review – Is Your Organisation Ready for 2023
Looking back at 2022 is instructive as you prepare your cybersecurity approach for 2023. It helps guide your security approach and helps prepare employees and systems for the year ahead…

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...

Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards

Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of ...

The Optus brand is in tatters. How can it even begin to rebuild customers’ trust?

Advantages of Cloud Accounting Software for Australian Businesses

What the ‘mother of all deals’ between India and the EU means for global trade

‘Bold’. ‘Elegant’. ‘Introverted’? How words describing wine get lost in translation

Australian inflation jumps, adding to chances of an RBA interest rate hike

A new company tax mix has been proposed. We need to be careful how we assess it

Back to school: what are the money lessons to teach your kids at every age?

Traditions of Rural Bali at Villa Sabana

Essential Reasons to Opt for a Professional Valuation Before Selling Your Commercial Property

Sharesies appoints former Westpac CPO to lead business growth in Australia

Aussie Broadband takes first step towards B Corporation certification

2022 Cyber Review – Is Your Organisation Ready for 2023

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Stop reading from the script: Why authenticity is the customer success secret weapon

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards

How Contiki is Redefining Travel for Young Adventurers

Navigating the Cosmetic Advertising Crackdown Before September Guidelines Hit

Defining Actionable AI for Australian IT Efficiency and Security