Business News

More than just ‘we’re sorry’ – how companies can make apologies we will actually believe

Written by Park Thaichon, Associate Professor of Marketing, University of Southern Queensland

When a company makes a mistake – such as a marketing misstep or a product failure that leads to a recall – a good apology can make a big difference in how we as customers feel about them.

Things can go wrong for all kinds of reasons. On top of addressing the immediate fallout of something going wrong, a company...

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More than just ‘we’re sorry’ – how companies can make apologies we will actually believe

The World Trade Organization is on life support. Will Trump’s new rules finish it off?

Why Iran can’t afford to shut down the internet forever – even if the world doesn’t act

Why the world’s central bankers had to speak up against Trump’s attacks on the Fed

Trump wants to cap credit card interest to 10% for a year. Should Australia consider it?

As we begin to assess the fire damage in Victoria, we must not overlook these hidden costs

NZ’s low productivity is often blamed on businesses staying small. That could be a strength in 2026

Traditions of Rural Bali at Villa Sabana

Essential Reasons to Opt for a Professional Valuation Before Selling Your Commercial Property

Supermarket facial recognition failure: why automated systems must put the human factor first

Stunning Features Gyprock Ceiling that Brings Your Interior to Life

Please stop obsessing over words. It’s quite simple: the RBA thinks inflation is too high

Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover

Stop reading from the script: Why authenticity is the customer success secret weapon

From Check-in to Touchdown: How AI and smarter systems are transforming the travel industry

Online Christmas shoppers fund climate and biodiversity projects via HealthPost's Click Sphere for Good initiative

US landmark settlement protects SMEs, highlighting flaws in the RBA's proposed blanket card surcharging ban for Australia

Thryv Australia named Employer of Choice for third consecutive year at Australian Business Awards

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