Business News

More than just ‘we’re sorry’ – how companies can make apologies we will actually believe

Written by Park Thaichon, Associate Professor of Marketing, University of Southern Queensland

When a company makes a mistake – such as a marketing misstep or a product failure that leads to a recall – a good apology can make a big difference in how we as customers feel about them.

Things can go wrong for all kinds of reasons. On top of addressing the immediate fallout of something going wrong, a company...

Physical retail roars back: Christmas 2025 expected to be the biggest in years
Physical retail is back and it’s booming. Shopping centres across Australia are preparing for one of the biggest Christmas …
Australian franchise powerhouse, Success Tutoring, kicks off Canadian launch targeting 120 Locations by 2029
Success Tutoring, the world’s fastest-growing personalised learning franchises, is officially launching in Canada, with plans…
Jim’s Group relaunches Jim’s Legal — bringing accessible, affordable legal services to everyday Australians
Jim’s Group, one of Australia’s most trusted household brands, has announced the fresh launch of its national division, Jim…
As AI leader Nvidia posts record results, Warren Buffett’s made a surprise bet on Google
Fortune Live Media, CC BY-NC-NDThe world’s most valuable publicly listed company, US microchip maker Nvidia, has report…
New data shows the ACT and Queensland’s economies are beating the rest of the nation
The Australian Capital Territory and Queensland have won bragging rights for having the fastest growing economies in Australi…
Real wages have grown – just – over the past year. But they’re still down near 2011 levels
New data show wages have risen by a bit more than inflation, but overall real wages are still languishing near 2011 levels.Ov…

Traditions of Rural Bali at Villa Sabana
A Privileged Insight into the Traditions of Rural Bali at Villa Sabana Situated in the traditional village of Pererenan near Canggu, Villa Sabana is peacefully secluded in a semi-rural setting where…

Understanding the Importance of Property Valuation Services in Darwin
Introduction Darwin’s property market is known for its unique blend of residential, commercial, and rural investments. With constant changes in market demand, infrastructure development, and lifestyle shifts, understanding the real value…

Why switched on employers have been surveying their teams more often since COVID struck
In volatile and uncertain times, it’s vital to keep your finger on the pulse Does your business run an annual employee satisfaction and engagement survey to see how the troops are…
Conveyancing industry competition set to skyrocket from Property Market boom
The thriving Australian property market is forcing the conveyancing industry dynamic to rapidly shift, resulting in what is predicted to be the most competitive year for firms, ever. As the…
Sex trafficking's tragic paradox: when victims become perpetrators
The victim-offender overlap is disturbingly common in the human trafficking trade, with women once trafficked becoming traffickers.www.shutterstock.comBorn in rural Thailand, Watcharaporn Nantahkhum gave birth to her first child at…

Brisbane’s brightest recognised: Daniel Mikus and James Rolph win Specialist Services Award at the 2025 Brisbane Young Entrepreneur Awards - again

Young Brisbane entrepreneurs Daniel Mikus and James Rolph, cofounders of MR Group, have been officially crowned winners of the Specialist Services...

Members greenlight merger of Regional Australia Bank and Summerland Bank

Regional Australia Bank and Summerland Bank will proceed with a merger after members approved the move at their Annual General Meetings this week...

DesignStreet marks 27 years with a bold rebrand

In a fast-moving industry defined by continuous disruption, one independent creative agency is proving that longevity and innovation can go hand i...

Deputy partners with SuperAPI to streamline employee onboarding and help get shift-based industries ready for PayDay Super

Deputy, the global people platform for shift-based work, has announced a new partnership with SuperAPI, marking a major enhancement to its HR pro...

KuCoin invests in Australian sponsorships of the ACC, plus a major campaign with golf icon Adam Scott

KuCoin, a leading global crypto platform built on trust, announced the appointment of James Pinch as the Australian Managing Director, the establish...

Australian companies pitching to the world’s wealthiest investors

#CapTech 2025 to bring world investors to Australia’s doorstep One of Australia’s leading business and capital events is bringing together inves...